Radiology Center Operations Manager

Job Description

Job Description

Reports To : Co-CEO

FLSA Status : Non-Exempt

Position Type : Full-Time

Work Schedule : Monday – Friday – requires schedule flexibility.

Direct Reports : Medical Receptionist / Scheduler staff, Radiology Technologists

Position Summary :

The Center Operations Manager is responsible for daily operations including staffing, administrative, financial, and compliance components. Develop, implement, and monitor systems, policies, and procedures to maintain and improve quality, cost effectiveness, revenue generation, and customer experience.

Essential Duties and Responsibilities :

• Manage the operations processes to ensure smooth operations and maintain and increase Center revenue / profitability.
• Maintain effective staffing to ensure Center fully meets hours and services commitment to referring clients.
• Create productive partnerships with area Sales Executives, referring physicians, legal community and reading radiologists.
• Ensure that employees provide direct, high-quality customer service to patients. Provide leadership for continuous improvement in patient access and customer satisfaction.
• Assess the quality of patient care delivered and address and resolve customer service concerns with follow-up summary to COO.
• Oversee quality and accuracy of work performed by staff and make appropriate improvements.
• Ensure the established productivity standards are met for all technologists.
• Ensure all staff are assigned the appropriate level of work and allocate the workload of all areas to ensure that all service areas are covered. Adjust assignments to compensate for changes in workload.
• Manage staff to include; training, development, hiring, performance assessment, and timesheet tracking and approval. Continuously provide coaching; including positive and constructive feedback to reward and drive optimal staff performance.
• In consultation with Human Resources, address work issues and make recommendation for personnel actions as needed. Conduct appropriate performance / employee relations meetings and documentation.
• Develop a positive work environment by recognizing the positive contributions of the employees and by sharing information in an open and timely manner.
• Conduct productive team meetings and other communication avenues to ensure staff are always informed of new / updated procedures, policies and work processes.
• Ensure compliance with all regulatory agency requirements including, but not limited to, HIPAA and AHCA.
• Perform related duties as assigned by supervisor.
• Maintain compliance with all company policies and procedures. Demonstrate strict adherence to policies and procedures and coach staff to do the same.

QUALIFICATIONS

Formal Education :

Related Work Experience :

Licenses or Certifications :

Specialized Knowledge / Skills :

Competencies :

Physical Requirements :

This description reflects management’s assignment of essential functions. It does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.