Customer Service Representative

JOB DESCRIPTION

JOB TITLE : Customer Service Representative

SALARY : $38,000 to $41,000, DOE

SUMMARY : Providing excellent customer service to contract holders, ensuring professional and efficient service.

DUTIES AND RESPONSIBILITIES :

• Answers contract holder inquiries via phone and / or email
• Makes clear detailed notes in system concerning contract holder inquiries
• Works closely with Claims Payment, and Contract Administration departments to obtain information to assist the contract holder
• Explain procedures to contract holders including but not limited to : How to begin a claim; current claim status and / or explain address requests; processes requests; for reprints of confirmation letters

QUALIFICATIONS :