Head Teller

Shore United Bank is seeking a full-time Branch Banking Supervisor (Head Teller) to join our team. The Branch Banking Supervisor is responsible for overseeing the daily operational function of the line. The Branch Banking Supervisor assists with all sales initiatives and provides the highest quality of service to every customer in processing efficient and accurate transaction processing. The Supervisor is skilled in customer conversations, asking questions to determine the best solutions to meet the financial needs of our customers, and coaches the team in their conversation skills.

Essential Functions Include :

• Coordinates the operational functions of staff by scheduling work, providing direction, monitoring workflow, assisting with transactions, balancing, and maintaining daily cash items, maintaining supplies, opening, and closing the office, preparing reports, and resolving problems according to existing operational policies and procedures.
• Establishes new banking relationships through conversations based on their financial needs.
• Coaches the team to refer bank products and services to customers by having beneficial conversations during daily transactions.
• Supports branch goals by coaching and motivating Branch Banking Specialists and Representatives to identify opportunities to refer and enhance customer relationships with a need-based approach.
• Directly supervises the line area to provide efficient and accurate paying and receiving services to include loan payments, deposits, withdrawals, and more complex transactions.
• Balances and maintains currency and coin to ensure an adequate supply of cash to conduct business.
• Performs operational duties by conducting paying and receiving activities and processing work while maintaining audit standards, security, and control functions to protect the Bank from loss.
• Conducts various banking transactions including cashing checks and accepting deposits.
• Monitor drawer shortages and other discrepancies, ensuring that all differences are managed according to bank policies and practices.
• Promotes timely and courteous service by ensuring questions are answered, providing friendly and accurate service, making proper referrals as necessary, meeting customer needs and expectations, uphold and meet customer service guidelines, and help Branch Banking Specialists to understand and deliver these guideline standards.
• Maintains the highest level of confidentiality with all information obtained.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, SAFE Act, etc.; ensures that the office and all personnel adhere to the same.
• Participates in required training sessions, including training for compliance with BSA / AML policies and procedures.

Location : Charlotte Hall Branch - 30165 Three Notch Rd., Charlotte Hall, MD 20622

Position Type / Expected Hours of Work :

Required Education and Experience :

Compensation :

Company Benefits :

Shore United Bank is a full-service financial institution with a rich history dating back to 1876. In excess of $6 billion in assets, we offer innovative financial services delivered with the personal touch you expect. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you. In addition to banking, we offer trust and wealth management services through Wye Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals.

Shore United Bank is an Affirmative Action / Equal Opportunity Employer. Shore United Bank is an E-Verify participant.