Business Systems Analyst

JOB SUMMARY

The Business Systems Analyst is responsible for analyzing business problems in the logistics domain and designing software solutions while providing end-user support. This person will be involved in a project to develop our current and next-generation freight management system, which will be used globally throughout the NNR network. The ideal candidate will have experience in systems analysis and design and will support end-user needs.

Duties & Functions

Essential :

• Manage software Change Management process including RFCs (requests for change), classification of impact and priority, and obtaining necessary change approvals.
• Track all open projects and maintenance tasks using a defined project management method.
• Work with product owners gathering, analyzing, designing, and testing of software change requests.
• Perform software training for end users and quality assurance testing.
• Define and document any new business requirements, needs, and processes tied to solutions.
• Assist with the creation and maintenance of policies and procedures. Participate in the review of internal controls and procedures
• Facilitate communication between business users and technical teams to ensure a clear understanding of requirements and solutions.
• Support Users need to understand their workflow process better.
• Provide additional support to Helpdesk as needed to ensure End-User's needs are met.
• Perform other duties as requested by management.

COMPETENCIES

CONTRIBUTES TO TEAM SUCCESS - Actively participates as a member of a team to move the team toward the completion of goals.

INITIATES ACTION - Demonstrates ability to take prompt action to accomplish objectives; takes action to achieve goals beyond what is required; being proactive.

QUALITY ORIENTATION - Demonstrates ability to accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over time.

SAFETY AWARENESS - Demonstrates ability to identify and correct conditions that affect employee safety, upholding safety standards.

WORK STANDARDS - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing.

Education & Experience :

Physical requirements :