Quality Assurance Officer

Job Title: Quality Assurance Officer

Department: OP – Quality Assurance

Classification: Non-Exempt/Exempt

Summary/Objective:

The Quality Assurance Officer will assist the Quality Assurance and Risk Control Manager (QARCM) to develop and carry-out the Bank’s Quality Assurance Program. The Quality Assurance Group ensures that risks associated with the front-line activities are effectively identified, measured, monitored and controlled consistent with the Bank’s established policies.

The Quality Assurance Officer will assist the Quality Assurance Manager to test internal controls to ensure accuracy of processes/procedures and documentation. The Quality Assurance Officer will need to adhere to the plan as directed by the QARCM in order to identify operational, regulatory and compliance risks, ensuring that proper controls, procedures, and training are in place to help mitigate these risks; and help to perform regular risk assessments, particularly for new account opening and/or consumer compliance programs. The Quality Assurance Officer must maintain all QC documentation in conformance with Bank policies.

Essential Functions:

1. Review daily teller balancing sheets to make sure proper sign-off by staff and officers.
2. Review daily branch consolidated reports to make sure proper sign-off by staff and officers.
3. Self-audit maintenance – review branch self-audit reports to validate dual signatures and accuracy of data.
4. Account Opening Documentations – review deposit account documentation to validate compliance with regulations and bank policy. Maintain the error dashboard and ensure remediation processes for all branches. Analyze monthly and quarterly data for risk assessment purposes.
5. Review remote deposit capture transaction reports for proper sign-off.
6. Conduct user access semi-annual reviews to comply with FFEIC IT requirements.
7. Review and monitor the ICBC-USA Ticket System to ensure that system user administration is timely and accurate.
8. Conduct controls testing for various consumer deposit and/or lending regulations such as Funds Availability (Reg. CC), EFT (Reg. E), TISA, TILA, RESPA, ECOA, etc.
9. Ad-hoc quality assurance reviews such as for new products or existing promotional campaigns.
10. Other duties as assigned by QARCM or the Head of Operational Management.
11. Provide on-going support, communication and training to branch staff and business units.
12. Prepare reports for the QARCM to identify and rectify control exceptions, violations of law and program quality in general.

Competencies:

In order to perform the job successfully, an individual should demonstrate the following competencies:

1. Knowledge of BSA/AML regulations and bank policy and procedures.
2. Knowledge of enterprise risk management concepts including SOX, COSO, FFIEC and Safety and Soundness
3. Ability to work with branch or branch operations for a depository banking institution.
4. Conduct effective due diligence when monitoring documentation errors to ensure compliance
5. Effective communication and training to business units
6. On-going regulatory and policy education and compliance
7. Ability to perform services in person from a Bank office or branch to, among other things, access the Bank’s computer systems and engage in an interactive environment with co-workers

Supervisory Responsibility:

Physical Demands:

This is largely a sedentary role, requiring use of typical office equipment such as a computer, laptop and cell phone. Work is completed in person in an office environment. Walking around the office and talking to employees and supervisors is also required.

Appropriate reasonable accommodations that do not cause undue hardship will be made to enable qualifying individuals with disabilities to perform the essential functions of the job.

Bachelor's degree (B. A. or B. S.) from four-year college or university. Minimum of three years of experience or equivalent combination of education and experience in any one of the following areas:

• Compliance or regulatory authority
• Operations or Quality Control and Risk
• Enterprise or Operational Risk Management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for audit or compliance/operational risk)
• Retail Branch Operations and management (Branch Officer level or above)
• Educational background in STEM or finance fields (statistics, mathematics, engineering or computer science is preferred

Additional Qualifications:

Certified Anti-Money Specialist is a plus but not required. Bank may reimburse new hire to take the certification exams after probational period is achieved.

Language/Communication Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers. Fluency in Chinese language is preferred.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. It is understood and agreed that the employee may be required to perform additional duties as assigned by the employee’s supervisor or Manager.