Resident Relations Associate (RRA)

Job Description

Job Description

Salary :

Job Title : Resident Relations Associate (RRA)

Department : Operations

Reports To : General Manager

Home365 is a technology-driven company headquartered in Las Vegas, with deep roots in Silicon Valley. Following a successful Series B funding round, we are backed by some of the most respected Venture Capitalist and Corporate Venture Capitalist firms.

Leveraging cutting-edge technology, Home365 is revolutionizing real estate investing, making it profitable, predictable, and truly passive for investors. Our innovative platform simplifies property management and investment, offering a smarter, hassle-free way to grow wealth through real estate.

The Resident Relations Associate (RRA) is responsible for handling resident inquiries, emergency communications, and ensuring seamless property leasing transitions. The RRA proactively manages tenant relationships, responds to emergency calls and tickets, coordinates leasing activities, and maintains accurate documentation and compliance throughout the vacancy process.

This role is based out of our Phoenix, AZ office.

Key Responsibilities

Vacancy & Resident Management

• Manage property vacancy workflow from initial availability through tenant move-in.
• Verify and maintain accurate property details including lockbox / codes, marketing photos, advertised rent, security deposits, and pet policies.
• Initiate and oversee leasing assignments, tracking progress and ensuring Leasing Agents provide consistent weekly updates.

Communication & Collaboration

Resident Move-In

Communication Documentation

Emergency Line Management

Required Qualification & Skills

Required Qualifications

Preferred Qualifications

Key Competencies