Sr Research and Disputes Associate - Chargebacks / Exceptions

Sr Research And Disputes Associate - Chargebacks / Exceptions

Calling all innovators find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What does a Senior Research and Disputes Associate do? As a Senior Research and Disputes Associate at Fiserv, you will play a vital role in ensuring exceptional client experiences by managing incoming and outgoing correspondence with efficiency and accuracy. You will support requests for reprints of payment acceptance disputes documentation and merchant statements, while also educating clients on the dispute process. Your responsibilities will extend to keying, balancing, and recovering payment acceptance transactions across multiple platforms, allowing you to leverage your analytical skills to make informed decisions on disputes and consumer complaints.

What You Will Do :

• Research, investigate, and decide on disputes and consumer complaints.
• Evaluate and support requests for reprints of payment acceptance disputes documentation and merchant statements.
• Key, balance, and recover payment acceptance transactions through reprocessing across multiple platforms.
• Index, validate, and manage merchant and consumer disputes in accordance with established network regulation guidelines and internal policies.
• Resolve tax documentation and funding inquiries related to IRS 6050W.
• Educate clients on the dispute process promptly and accurately.
• Input data and status updates for incoming and outgoing correspondence in a timely manner.
• Audit files and processes to ensure accuracy and completeness.

What You Need to Have :

What Would Be Great to Have :

Important information about this role :

Perks at Work :

Salary Range : $35,000.00-$42,500.00 These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Thank you for considering employment with Fiserv. Please : Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Note to agencies : Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts : Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and / or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.