Lead Technician, Tech Svc SupWestRock Company • Atlanta, GA, US
No longer accepting applications
Lead Technician, Tech Svc Sup
WestRock Company • Atlanta, GA, US
3 days ago
Job type
- Full-time
Job descriptionInstallation and servicing of WestRock Packaging Machinery Lead others in the installation and servicing of WestRock Packaging Machinery Support of equipment both mechanically and electrically Troubleshooting of equipment both mechanically and electrically Trouble resolution of both mechanical and electrical issues across multiple machinery platforms Sell services and parts based on audits Training of lesser experienced technicians in auditing of machinery Support machinery production in Atlanta as needed Possibility of supporting machinery production in Chateauroux, France as needed Schedules are often dictated by customer requirements Report to regional service manager daily Conduct an exit interview with customer prior to leaving the job Communicates directly with appropriate persons for issue resolution, i.e. account manager, customer, regional service manager, engineering, etc Complete expense reports at the conclusion of each job Follow WestRock and customer work / safety rules while in customers facility Maintain working relationship with fellow employees and customers Training of operators and mechanics in safe operation, changeovers, and PM procedures. Training of WestRock technicians in safe operation, changeovers, and PM procedures. Complete FAT / PDI (acceptance testing) of machines as needed Organize, lead, and operational completion of significant machinery events, i.e. overhaul or Slipstream E1 In depth knowledge of detailed functions and setup of multiple machinery platforms Technical degree is a plus, but not required Previous field service work is required Good personality for customer relations Good written and verbal communication skills Self-motivated Strong mechanical abilities PC skills, i.e. MS Word, Excel, PowerPoint, search and navigation the internet, Google apps Ability to follow and comprehend basic programming structures, i.e. ladder logic Writes accurate and concise service and expense reports Writes procedure and training documents Executes training programs based on developed documentation and individual needs 90% world-wide travel with nonstandard workweeks hours including weekends, holidays and night shifts Passport is required (Or able to obtain) Ability to travel to within the USA and to Mexico, Canada, and Europe is expected Ability to learn new technologies. Be a team player. Willing to follow strict safety guidelines. Understanding of and ability to follow electrical and mechanical drawings / schematics The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to : Some heavy lifting and considerable moving of equipment required. Stand on your feet for 10+ hour Sit, stoop, kneel, or crouch Ladders or heights when needed Work off shifts (2nd shift, 3rd shift) Work unsupervised Sit on airplanes for extended periods of time (10 + hours) Be able to work 12-hour shifts. Stand; walk, use hands to finger, handle or feel, reach with hands and arms, talk, and hear. Use standard business equipment, such as computers, calculators, copying and fax machines. Work around electricity and in small spaces. Accomplishing Smurfit WestRock and service objectives Expense management Effectiveness with computer skills Quality of work Working with colleagues and customers Timeliness and accuracy of service paperwork, i.e. audits, service reports, expense reports Effective direction of others while at a customer location or on a project General Safety, Hazard Communication, Hazard Recognition, reporting, and resolution; personal protective equipment; Lock-out Tag-out; Pallet Jack and Forklift Safety; Hearing Conservation, Emergency Action Plan, Disaster Recovery, Plant Safety Rules, Safe Lifting, Hot Work, Respirator Safety, Confined Space, Electrical Safety, other programs as required. Job related training includes : Maintenance standard operating procedures, quality procedures, customer specifications. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to : Moving equipment. Heat, and fumes. The noise level in the work environment is moderate to loud. Safety Glasses, hearing protection, gloves, welding and / or other personal protective equipment and required while performing certain tasks or visiting certain areas. Corporate culture is based on integrity, respect, accountability, and excellence. Comprehensive training with numerous learning and development opportunities An attractive salary reflecting skills, competencies, and potential. A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
Smurfit Westrock (NYSE : SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose : Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
FIELD SERVICE TECHNICIAN
$66,000-$110,000 Salary Non-Exempt
Mon-Fri 8a-5p (Must be able to travel worldwide, possible, nights, weekends, or holidays)
The opportunity :
The Field Service Technician position : provides technical assistance to customers in the installation and maintenance of WestRock packaging machinery. This assistance includes machine audits, planned maintenance and other customer requested technical services, including troubleshooting and resolution. Provides independent support to the customer. Is capable of information gathering and is able to bring the knowledge from the field back to Smurfit WestRock Service Management, Engineering and Sales. Assists and potentially leads in the development and training of lesser experienced WestRock service technicians.
How you will impact WestRock :
- Provides on-site customer services including installations, preventative maintenance, audits, and troubleshooting.
- Provides accurate and timely service, audit, installation and expense reports.
- Provides input / feedback for continuous improvements and changes.
- Provides installation and commissioning support for new machines in customer's facilities.
General Functions, Skills, and Responsibilities
What you need to succeed :
Physical Requirement
Performance Measurements
Training Requirements
Safety training includes :
Personal Protective Equipment Used on the Job
What we offer :
Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
J-18808-Ljbffr
Create a job alert for this search
Lead Technician • Atlanta, GA, US
Related jobs
The primary job of the Lead Technician is to manage disaster response and / or crisis management activities for water mitigation, fire restoration, mold remediation, and bio-hazard clean-up.They meet...Show more
Hybrid Remote - periodic travel to Newark, DE.Must reside or be willing to relocate to TX, IL, NJ, OH, DE, MD, PA, VA, NC, GA, FL.
The SAP SCM Technical Lead is responsible for the technical archite...Show more
COME JOIN OUR TEAM! Titan Corp seeks maintenance technicians for growing property management company.Benefits include : Medical, Dental, Vision, 401K, Paid Time off.
The role of Maintenance Technicia...Show more
Anders Group is seeking a travel CVOR Technologist for a travel job in Atlanta, Georgia.Job Description & Requirements.Pay package is based on 12 hour shifts and 36 hours per week (subject to c...Show more
Reports To : Maintenance Manager / Plant Manager.The Maintenance Lead ensures smooth operation of plant equipment by overseeing preventive maintenance, repair activities, and shift-level leadership ...Show more
ALPLA is a global family-owned, privately held company that makes innovative, customized, recycled packaging for top companies such as P&G, Unilever, L'Oréal, Pepsi, and more.ALPLA v...Show more Do NOT apply if you are just looking for another job or just a paycheck.This is a career with room to grow.We are seeking a Contents Lead Technician to oversee and coordinate the inventory, packing...Show more 
Company Overview We are partnering with a leading integrator specializing in custom audio-visual and smart home solutions across residential and light commercial markets.
With a reputation for deliv...Show more
United Gaming might be looking for you! United Gaming, LLC, is the largest Master License Holder in the Coin Operated Amusement Machine (COAM) industry in Georgia.
We are searching for talente...Show more
Lead Maintenance Technician Job Description Arcan Capital is committed to providing an exceptional living experience for our residents by ensuring well-maintained, high-quality communities.Th...Show more Hybrid Remote - periodic travel to Newark, DE.Must reside or be willing to relocate to TX, IL, NJ, OH, DE, MD, PA, VA, NC, GA, FL.
The SAP EAM Technical Lead is responsible for the technical archite...Show more 
ASE CERTIFIED TECHNICIANS | WE ARE HIRING!.WORLD TOYOTA HAS THE BEST PAY, THE BEST BENEFITS.AND THE BEST WORK SCHEDULE IN THE MARKET!.
WE ARE A VERY BUSY SHOP WITH 200 PLUS ROs A DAY! |.Group 1 Auto...Show more
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission i...Show more Company Overview We are partnering with a leading custom integration firm in the Atlanta area known for blending a tight-knit, family-oriented culture with the innovation and professionalism of a t...Show more 
Join Our Team as a Mitigation Technician.Are you ready to level up your career and earn what you're worth? PuroClean is on the hunt for motivated individuals to join our team as Mitigation Technici...Show more Join Our Team as a Mitigation Technician.Are you ready to level up your career and earn what you're worth? PuroClean is on the hunt for motivated individuals to join our team as Mitigation Technici...Show more The primary job of the Lead Technician is to manage disaster response and / or crisis management activities for water mitigation, fire restoration, mold remediation, and bio-hazard clean-up.They meet...Show more 
Pay is based on several factors which vary based on position.These include labor markets and in some instances may include education, work experience and certifications.In addition to your pay...Show more
TBD Reports To : Foreman / Supervisor / Project Manager Job Type : Full-Time Travel Required : [As applicable] Position Summary : We are seeking an experienced and motivated Lead Technician to manage a...Show more
If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know y...Show more
Lead Technician
IICRC • Atlanta, GA, US
Full-time
Last updated: 30+ days ago • Promoted
SAP SCM Technical Lead
Chesapeake Utilities Corporation • Norcross, Georgia, United States
Full-time
Last updated: 25 days ago • Promoted
Lead Maintenance Technician
Titan Corp US • Atlanta, GA, US
Full-time
Last updated: 16 days ago • Promoted
Travel CVOR Technician
Anders Group • Atlanta, GA, US
Full-time
Last updated: 30+ days ago • Promoted
Maintenance Technician Lead
Crown Health Care Laundry Services • Austell, GA, US
Full-time
Last updated: 21 days ago • Promoted
Packaging Team Lead
Alpla Inc. • McDonough, GA, US
Full-time
Last updated: 5 hours ago • Promoted • New!
Contents Lead Technician
IICRC • Norcross, GA, US
Full-time
Last updated: 30+ days ago • Promoted
Senior AV Technician
Amplify People • Marietta, GA, US
Full-time
Quick Apply
Last updated: 30+ days ago
Swap / Installation Technician
United Gaming, LLC • Morrow, GA, US
Full-time
Quick Apply
Last updated: 30+ days ago
Maintenance Lead Technician
ARCAN Capital • Sandy Springs
Full-time
Quick Apply
Last updated: 30+ days ago
SAP EAM Technical Lead
Chesapeake Utilities Corporation • Norcross, Georgia, United States
Full-time
Last updated: 25 days ago • Promoted
Toyota Certified Technician Team Lead - World Toyota
Group 1 Automotive, Inc. • Atlanta, GA, US
Full-time
Last updated: 30+ days ago • Promoted
FT Lead Rad Tech 2
Wellstar Health Systems, Inc. • Austell, GA, US
Full-time
Last updated: 10 days ago • Promoted
Lead AV Technician
Amplify People • Atlanta, GA, US
Full-time
Quick Apply
Last updated: 30+ days ago
Mitigation Lead technician
PuroClean • Lawrenceville, GA, US
Full-time
Last updated: 30+ days ago • Promoted
Mitigation Lead technician
IICRC • Lawrenceville, GA, US
Full-time
Last updated: 30+ days ago • Promoted
Lead Technician
PuroClean • Atlanta, GA, US
Full-time
Last updated: 30+ days ago • Promoted
Maintenance Technician 2
Target • Hampton, GA, US
Full-time
Last updated: 30+ days ago • Promoted
Lead Technician
The Archetype Strategy • Atlanta, GA, US
Full-time
Quick Apply
Last updated: 17 days ago
Technician, Field Svc I
Canon U.S.A., Inc. • Norcross, GA, United States
Full-time
Last updated: 30+ days ago • Promoted