Strategic Account Manager

Strategic Account Manager

Leading Freight Forwarder / NVOCC / Customs House Broker / Tank Container Operator, with locations in 24 countries and over 3000 employees strong, is seeking a highly motivated and organized individual to fill the position of Strategic Account Manager for the Export department in our Jersey City office.

This position offers an exceptional opportunity to participate in the continued growth and expansion of a well-respected organization.

Responsibilities Include But Are Not Limited To :

• Supervises LLP and Export operations.
• Trains and advises the members of team in areas of export processes, export regulations, billing systems and accounting procedures.
• Trains and advises the members of the team in areas of LLP execution and data management.
• Monitors the team's performance and identifies transactions and tasks that require special handling or expediting.
• Works with clients to execute against blueprint and contracted obligations.
• Oversees timely billing (invoice release) & accountability for profit on assigned shipments.
• Oversees Preparations, maintains and distributes customer reports and other reports as needed by management.
• Provides high level of customer service through pro-active communication with clients via email and phone and EDI concerning status of their shipments.
• Completes daily reporting of operational / quality requirements.
• Manages and establish processes for department quotes.
• Ensures timely and accurately closing / billing of all shipments.
• Prepares reports required by customers and Leschaco management.
• Alerts clients of special areas of concern or potential problems in their process.
• Ensures that all shipment deviations are properly recorded in the Leschaco ABS system.
• Communicates changes of U.S. and foreign shipping regulations and procedures to clients.
• Oversees the customer export freight forwarding and NVOCC orders according to customer order instructions and profile; US Export regulations, FMC regulations, Leschaco Company and ISO procedures.
• Observes and documents individual and team performance and gives feedback.
• Ensures export compliance is completed timely and accurate.
• Assists Accounting Department when a particular situation arises with either Account Receivables or Account Payables.

Your Profile :

Minimum 5 years' experience in a Supervisory role

Minimum 5 years' experience with USA Export Regulations, Incoterms, NVOCC concepts, ISO 9001 procedures and CFR49 hazardous materials regulations.

5 to 7 years industry experience.

Bachelor's degree (B.A.)

Must possess the ability in problem-solving and experience in managing customer complaints

Must have the ability multi-task and to deal with dynamic problems and variables.

Must be able to prioritize workload, work independently, be a team player and work in a fast paced environment

Must possess excellent written and verbal communication skills

Must have strong computer skills and experience in Microsoft Office Products

We offer :

Medical

Dental

Vision

Flexible Spending Account (Medical and Dependent Care)

401(k) with company match

Company paid Life Insurance, Short-Term Disability and Long-Term Disability

Paid Holidays plus PTO and Sick Leave

Voluntary Time Off

Employee Assistance Program

Tuition Reimbursement

Employee Referral Program

Employee Discounts

When applying, the candidate should include salary requirement.

Background check required.

Only those considered for the position will be contacted. Thank you for your interest.