Service Manager

Service Manager

At Tesla, our Service Managers are the front-line leaders of our service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations, and proactively developing team members to reach their full potential. We hire leaders who want to run a service business and be a part of our mission to accelerate the worlds transition to sustainable energy. Our Service Managers consistently deliver excellent results across all aspects of the business : customer satisfaction, people leadership, operations, and financials. To succeed at Tesla, you must be energetic, highly organized, smart working, and have a passion for true leadership and our brand.

What You'll Do

• Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience.
• Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring.
• Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations.
• Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue / margin where applicable.
• Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset.
• Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers.

What You'll Bring

Compensation and Benefits

Benefits along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire :

2 medical plan options with $0 payroll deduction.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.