Residential Services Manager

Job Description

Job Description

Are you an experienced leader in the residential HVAC, plumbing, and mechanical services industry? Do you excel at managing teams, coordinating schedules, and delivering exceptional service? Fred's Plumbing and Heating is looking for a full-time Residential Services Manager to oversee our operations in Champaign, IL. If you're ready for a leadership role where your skills and expertise will make a difference, apply today!

PAY : We offer our Residential Services Manager competitive pay between $30 and $35 per hour, plus bonuses and spiffs based on performance.

BENEFITS :

• Health insurance
• 1 week of paid vacation (2 weeks after 1 year)
• Paid holidays
• 2 sick days
• Paid training
• Retirement options
• Fully stocked snack bar

SCHEDULE : This is a full-time management position with 9-hour shifts from Monday to Thursday, 7 AM to 4 PM, and a half-day Friday from 7 AM to 11 AM, unless on-call.

WHAT WE'RE ALL ABOUT

For over 40 years, our family-owned company has proudly served the Champaign area with reliable installation, repair, and maintenance services, from electrical panels to heating and cooling systems. No job is too small or large for our skilled team!

We believe that happy employees lead to satisfied customers. That's why we cultivate a fun work environment and show our appreciation with a well-stocked snack bar and great benefits. Join us and discover what makes our team special!

WHAT WE'RE LOOKING FOR IN A RESIDENTIAL SERVICES MANAGER

If you meet the following qualifications, we want you as our Residential Services Manager!

Having an active plumbing license and / or EPA certification is preferred.

Keep reading to learn more about this management position!

DAY-TO-DAY

As the Residential Services Manager, you will begin your day by reviewing schedules and preparing your team for success. You'll monitor service call margins, adjust for better performance, and support technicians in the field by resolving challenges, maintaining quality, and providing training. You'll also handle callback issues, manage warranty claims, and assist with dispatch to ensure efficiency. Additionally, you'll be the first point of escalation for employee concerns, promote high morale, and ensure safety and compliance. Through effective communication and problem-solving, you'll uphold our commitment to excellent customer service and team accountability.

Are you ready to take on a management role and join a company that values your expertise and commitment? Apply to Fred's Plumbing and Heating today! Our initial application process is quick, easy, and mobile-friendly. Let's build a successful future together!