Customer Service Representative

LeadStack Inc.San Francisco, CA, United States

30+ days ago

Salary

$21.40 hourly

Job description

Greetings from LeadStack! Hope you are doing well and staying safe! We have an immediate contract position with our direct client.

If you are interested and available, please respond with your resume ASAP and suggest some times when I can call you.

Job Details :

Title : Customer Service Representative

Location : Remote

RATE : $21.4 / hr W2

DURATION : 2 / 24 - 3 / 18

HOURS : 10-6p EST

TOP SKILLS :

Customer service exp
1+ years of work experience in a fast-paced customer service role in technology, hospitality or grocery & convenience
G-suite / Slack

Job description :

This will be a remote role covering a 10am-6pm ET shift.

You're excited about this opportunity because you will...

Proactively reach out to customers to fulfill orders

Address ad-hoc customer issues with empathy and urgency

Execute workflows that ensure we exceed customer expectations

Identify trends & communicate findings to the broader teams to improve our processes

Be a part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform

We're excited about you because...

You have a Bachelor's degree or equivalent amount of work experience

You have 1+ years of work experience in a fast-paced customer service role in technology, hospitality or grocery & convenience

You are a highly-motivated individual that can work independently

You are a natural problem solver, willing to triage problems that may not have a pre-defined solution

You can speak fluent English and have above average technical fluency (typing speed of 40 WPM).

You have effective written communication skills including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash's brand voice and tone

You are above average in technological fluency - and are especially comfortable with Google Sheets

Bonus points for...

Familiarity with G-Suite, Slack

Previous experience in grocery & convenience

Best Regards,

Mohammed Yousuf

Sr. Recruiter

415-787-8681

E [email protected] A.

611 Gateway Blvd, Ste 120

South San Francisco, CA 94080