Dispatcher

Dispatcher

About Circular Services : Circular Services is the largest privately held recycling and organics service provider in the U.S. It operates over 25 facilities serving major long-term municipal and commercial contracts. The mission of Circular Services is to keep valuable materials in circulation and minimize the cost and environmental impact of landfills. The company services municipal contracts with some of the largest and fastest growing cities in the U.S. including New York City, Austin, San Antonio, and Phoenix.

About the Role :

This position reports directly to the Dallas Area Transportation Manager and involves regular communications with Operations, Billing, and Sales Staff. The Dallas Area Customer Service Dispatcher is responsible for the coordination of the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service to all customers. This role involves planning, directing, and coordinating transportation policies and programs.

Responsibilities :

• Answering incoming calls and emails and effectively managing requests and issues from both customers and drivers, ensuring prompt and appropriate resolution.
• Overseeing and directing dispatch activities for multiple locations
• Manage driver actions and ensure completion of services along routes
• Develop and manage daily routing and dispatch schedules to meet on-time service goals
• Promptly resolve service issues for drivers and customers as they arise while maintaining excellent customer service
• Update and inform customers of service delays in accordance with company standard
• Provide updates to customers on pick up status or changes in service due to unforeseen circumstances
• Collect and report driver performance issues or concerns to appropriate management for resolution.
• Utilize GPS and GIS technologies to monitor vehicle locations and optimize routes
• Communicate effectively with drivers to provide instructions and updates
• Communicate effectively with operations for specific equipment needs daily
• Participate in training and other learning opportunities to expand knowledge of the company, products, and services.
• Other duties as assigned

Job Qualifications :

EEOC : Circular Services is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : Circular Services is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Circular Services are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Circular Services will not tolerate discrimination or harassment based on any of these characteristics.