Risk Manager II, Policy Management, Relay Product Excellence

Risk Leader Opportunity At Amazon Relay Trust

Have you ever thought about what it takes to detect and prevent fraudulent transactions to ensure the hundreds of millions of Amazon packages are received on time by our customers? What kinds of risk programs, products and systems would you build to maximize customer satisfaction? Amazon is seeking a risk leader who is passionate about protecting Customers and can thrive working across a diverse, global team.

The Relay Trust organization in Relay Product and Technology (RPT) is constantly innovating new ways of building technology and programs to deliver the next generation of fraud prevention solutions for our customers. We hold high standards for our solutions and the services we deliver : our systems are highly secure, highly reliable, highly available, all while functioning at massive scale and delivering industry leading precision; our employees are intelligent, passionate about protecting Customers, and fun to work with. The goal of the Relay Trust team is threefold : 1) provide a best-in-class experience for carriers and drivers, 2) protect Amazon and our community from carrier and drivers that do not comply with Amazon Relay Policies, and 3) provide clear guidance for carriers and drivers to improve.

This role will help carriers and drivers better understand our policies and teams internal to Amazon track and react to evolutions of our policies. The ideal candidate will have experience managing a number of projects in a fast-paced, high-energy environment. The candidate will have experience developing communications across multiple formats and handling escalated policy compliance questions; demonstrating excellent judgment. This individual should be a creative problem solver who is meticulous, customer-obsessed, comfortable in navigating high levels of ambiguity and have a history of cross-functional engagement with a wide array of stakeholders. They must also be willing to roll up their sleeves and do what it takes to get the job done while insisting on the highest standards.

Key Job Responsibilities

• Manage the policy lifecycle, support internal customers as a recognized expert on policy requirements, applicability and compliance;
• Develop and enact onboarding and change management processes for new policy compliance initiatives;
• Identify and drive opportunities to automate or refine compliance processes;
• Identify, manage, and resolve time-sensitive policy escalations;
• Draft and present deep-dive documents and reports on policy and process gaps;
• Partner with internal teams including Product, Legal, Operations to ensure carriers and drivers comply with regulatory and Amazon requirements;
• Champion and execute new initiatives to improve Amazon controls;
• Be a SME for the Voice of Relay Carriers and Drivers and a key point of escalation for internal and external stakeholders

About the team : The RPT organization builds software systems that work across our vendors, warehouses and carriers to optimize both time and cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. That said, this remains a fast growing business and our technical journey has only started. With rapid expansion into new geographies, innovations in supply chain, unique delivery models for products ranging from Amazon Fresh groceries, ultra-fast Prime Now deliveries of big-screen TV's, increasingly complex transportation network, and growing number of shipments worldwide, we see a massive opportunity to fundamentally change the way people get the stuff they need, and make a big impact by cutting billions of dollars of transportation costs from the ecosystem. Our mission is to build the most efficient and optimal transportation solution on the planet, using our science and technology muscle as our biggest advantage.