Lead Case Manager

Bayaud Works, an AC Disaster Consulting (ACDC) Company, is dedicated to creating opportunity, dignity, and inclusion through work. For more than 50 years, Bayaud has empowered individuals with disabilities and others facing barriers to employment to build self-reliance and fully engage in their communities. Through innovative programs - ranging from inclusive workforce development and janitorial services to mobile laundry units and housing navigation - Bayaud has been a trusted community partner in Denver and beyond.

Now as part of ACDC's national mission to deliver compassionate, full-spectrum emergency management and human services, Bayaud Works continues to expand its impact. Together, we elevate lives, strengthen resilience, and build thriving communities - one job, one opportunity, and one person at a time.

Position Summary :

The Lead Case Manager provides leadership and oversight to Case Managers and Housing Navigators, ensuring that all residents receive comprehensive, trauma-informed, and housing-focused services. This role ensures compliance with HOST standards, supports staff development, and directly manages a caseload while prioritizing supervision, quality assurance, and team coordination.

Job Title : Lead Case Manager

Full Time or Part Time : Full Time

FLSA Status : Non-Exempt

Temporary / Seasonal / Regular : Regular

Hourly / Salary : $26.00 per hour

Job Location : Tamarac Family Shelter

Reports to : Program Manager

Travel Requirements : Local travel maybe required

Mission of Role

Bayaud Works provides critical services and expertise in short- and long-term homeless sheltering, non-congregate and congregate emergency sheltering, and workforce support services. Joining Bayaud Works means being part of a team that delivers integrated solutions across emergency management, human services, and innovative community

General Tasks, Duties, and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supervise Case Managers, providing coaching, mentoring, and performance feedback.
• Ensure residents receive comprehensive case management services, including intake, assessment, goal planning, and connection to housing resources.
• Maintains a (1 to 30 or less) caseload, modeling best practices for the case management team.
• Monitor service delivery to ensure compliance with HOST Shelter Standards, including documentation, grievance processes, and sensitivity training.
• Review case files and HMIS entries for accuracy, timeliness, and quality.
• Facilitate case conferencing and staff meetings to promote collaboration and problem-solving.
• Support staff development by identifying training needs and coordinating professional development opportunities.
• Collaborate with the Program Manager on staffing coverage, reporting, and contract deliverables.
• Coordinate with community partners, housing providers, and HOST officials to expand resident access to services.
• Lead crisis intervention and de-escalation support for staff when necessary.
• Prepare reports, data summaries, and documentation as required.
• Other duties as assigned by the Program Manager.

Knowledge, Skills, and Abilities

Supervisory Responsibilities

Expected Hours of Work

40 hours per week (some evenings, weekends, and holidays may be required)

Physical Demands

Work Environment

Bayaud Works is a subsidiary of AC Disaster Consulting. Our Temporary Staffing Service works with Federal, State, City, County, and private employers to provide high-quality staffing and operations support. Bayaud Works was created to provide opportunities for individuals with barriers to employment and has since expanded to include staffing and management for shelter services, safety patrol, janitorial services, transportation, and more.

Experience and Education Required

Experience and Education Preferred

Additional Qualifications

Benefits

EEO Statement

Bayaud Works is an equal opportunity employer committed to fostering an inclusive and diverse workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, protected veteran status, or any other characteristic protected by federal, state, or local law.

Employment decisions at Bayaud Works are based on business needs, job requirements, and individual qualifications. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please redact or remove information that identifies applicant's age, date of birth, or dates of attendance at (or graduation from) an educational institution from the resume or other application documents prior to submitting the application.

As a proud Second Chance Employer, Bayaud Works actively supports fair hiring practices and welcomes individuals who are rebuilding their lives after involvement with the justice system. We believe in the potential of every person and are committed to providing opportunities that promote stability, growth, and long-term success.

Discrimination or harassment of any kind will not be tolerated. We are dedicated to maintaining a respectful and supportive work environment for all.

The pay range for this role is :

26 - 26 USD per hour(Denver, Colorado)

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