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Dispatcher

Dispatcher

A1 Garage Door ServicePhoenix, Arizona
30+ days ago
Salary
$23.00 hourly
Job type
  • Full-time
Job description

Primary Purpose :

A Dispatcher maximizes daily service capacity by building efficient routes and proactively communicating with technicians and customers.

Responsibilities : (This list may not include all the duties assigned)

  • Routing and dispatching technicians to locations according to predetermined schedules, customer requests or immediate needs.
  • Building relationships with technicians to better understand what motivates them.
  • Communicating with technicians and customers throughout the day via telephone, text messaging and email.
  • Focus on 1 call resolution whenever possible in order to provide our customers with a 5-star experience.
  • Perform additional duties as required

Basic Position Requirements :

Abilities :

  • Excellent communication skills to collaborate with others under any type of condition.
  • Excellent clerical and organizational skills to keep track of schedules and routes.
  • Knowledge of computers for scheduling and other dispatching duties
  • Ability to multitask with different, and sometimes conflicting events happening at the same time.
  • Ability to relay information in a fast-paced environment.
  • Ability to be persuasive with customers when necessary.
  • Managing the dispatch board for cancellations and schedule changes.
  • Knowledge :

  • Strong knowledge Computer systems and software
  • Knowledge in google search, and Navigation systems is a plus
  • Experience with Microsoft Office including Word, Excel, & Outlook
  • Multi-tasking through systems and applications, accessing multiple tabs
  • Training Required :

  • On-site Dispatch training with 3 month salary guarantee
  • Supervisory Responsibilities : N / A

    Working Conditions :

  • Must be able to sit for long periods of time in front of a computer screen.
  • Must be able to work various shifts during the hours of 4am-830pm M-F, 4am-8pm Sat, 430pm-6pm Sun.
  • Benefits :

  • PTO / Sick time
  • Health, Dental, Life, Vision Insurance
  • Growth opportunity and career path
  • PLEASE NOTE : A1 Garage Door Service reserves the right to change, modify or add to the duties and essential functions at any time.