Technical Writer Job at Net2Source (N2S) in Santa Clara

Overview The PEAK team is seeking a Technical Writer to join our team. This role involves collaborating with experts to develop articles, guides, and comprehensive documentation for Pure’s products and services. You will report to the Performance, Education, and Knowledge (PEAK) team within the global Customer Experience (CX) organization.

Location : Santa Clara, CA

Pay Base pay range

$40.00 / hr - $45.00 / hr

Duration Duration : 6 months with possibility of extension depending on business need

Job Description The PEAK team is seeking a Technical Writer to join our team. This role involves collaborating with experts to develop articles, guides, and comprehensive documentation for Pure’s products and services.

Key Responsibilities Gather technical information from experts and simplify complex details.

Develop and maintain guides, specifications, best practices, support content, and more.

Ensure technical accuracy and usability of content through research and labs.

Establish and maintain templates, style guides, and standards.

Review and edit content for grammar, style, and formatting.

Provide support using WYSIWYG editors, XML Authoring (DITA), and ServiceNow.

Manage multiple projects and collaborate effectively with the team.

Create structured content and manage version control within a DITA ecosystem.

Troubleshoot and resolve DITA-related technical issues.

Train colleagues on DITA best practices and tools.

Collaborate with Learning & Development to align documentation with training.

Education Bachelor’s degree or equivalent in writing, content creation, or communication.

Experience 1+ years of technical writing experience.

Exceptional writing, editing, and verbal communication skills.

Experience with document formatting tools like WYSIWYG, HTML, and DITA.

Proficiency with DITA environments and XML authoring tools.

Strong project management and time management skills.

Ability to work independently and as part of a team.

Preferred Qualifications :

Experience with Confluence / Jira, Google Suite, and Smartsheet.

Experience with ServiceNow, Heretto CCMS, and Zoomin CDP.

Background in networking / data storage.

Experience with Knowledge-Centered Services (KCS).

Seniority level Not Applicable

Employment type Contract

Job function Other

Industries Staffing and Recruiting

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