Warehouse Customer Service Associate 1st ShiftNeovia Logistics • Fullerton, CA, US
No longer accepting applications
Warehouse Customer Service Associate 1st Shift
Neovia Logistics • Fullerton, CA, US
1 day ago
Job type
- Full-time
Job descriptionHigh school diploma or the equivalent 1 years of experience andworking knowledge of logistics and / or supply chain management as well as Inbound and Outbound warehouse processes Ability to work independently on multiple threads of work, possess strong analytical skills and be highly organized Must have a strong customer focus and be self-motivated Able to perform data analysis using Microsoft Excel, Word, Access and PowerPoint Bachelor's degree in logistics, accounting, engineering, business or finance Previous experience with warehouse management systems (preferably SAP) Background in warehousing, customer service, records accuracy or inventory management Excellent communication, analytical, interpersonal and leadership skills Work is primarily sedentary. Sits comfortably to do the work; however, there may be some walking, standing, bending, or lifting item weighing up to 15 pounds.
JOB SUMMARY
Interacts with customers; gives information in response to inquiries about accounts, products, and services.
JOB RESPONSIBILITIES
- Takes care and settles customer complaints and special orders
- Answers customers' questions regarding product or service and operations or maintenance
- Receives and processes orders, provides information concerning pricing, changes in service, nature of products and services is at a level of complexity that usually involves up to two years
- Talks with customers by phone to ensure the best service possible
- Interviews customers to obtain information and explain available services
- Investigates and corrects errors, following customer and company records
- Adjusts complaints concerning billing or services rendered
- Refers complaints of product or service needs with other departments as required to ensure customer service
QUALIFICATIONS
Desirable Qualifications
PHYSICAL REQUIREMENTS
ADDITIONAL INFO
LI-JP1
Hourly Salary :
$ Min -$ Max - Starting at $ hrly
J-18808-Ljbffr
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Warehouse Associate 1St Shift • Fullerton, CA, US