Business Intelligence Program Manager (Alaska Railroad)

Job Description

PURPOSE OF POSITION :

Serves as the technical service owner for ARRCs Business Intelligence (BI) systems and services. Independently architects implements and maintains BI platforms data models and analytics solutions while overseeing the overall BI program lifecycle. Works directly with end users across all departments to proactively gather requirements translate business needs into technical solutions and develop high-quality datasets reports and dashboards. Leads BI-related implementations and enhancements including work performed by consultants and provides advanced technical support guidance and enablement to users of BI technologies.

Duties and Responsibilities :

Design Build and Maintain BI Solutions

Architects develops and maintains Business Intelligence platforms data models datasets and analytics solutions. Owns the technical lifecycle of BI services ensuring solutions are scalable reliable secure and aligned with organizational needs.

Develop Reports Dashboards and Analytics Products

Designs and delivers dashboards reports and self-service BI assets that support operational financial and strategic decision-making. Iteratively enhances BI products based on user feedback and evolving business requirements.

Requirements Gathering and User Collaboration

Works directly with users across all departments to proactively gather requirements understand business questions and translate data needs into effective technical BI solutions.

BI Standards Data Quality and Platform Governance

Establishes and maintains BI standards best practices documentation and governance. Ensures data accuracy consistency performance and appropriate access controls across BI solutions.

Consultant Oversight and Technical Leadership

Leads and reviews BI-related work performed by consultants including defining technical requirements validating deliverables and ensuring alignment with ARRC architecture and standards.

User Support Enablement and Continuous Improvement

Provides advanced technical support troubleshooting training and guidance to BI users. Monitors BI platform usage and performance and recommends enhancements and improvements.

FACTOR 1 : Technical and Operational Knowledge

Exhibits extensive experience and in-depth knowledge in the planning design implementation administration and ongoing maintenance of Business Intelligence (BI) platforms data models and analytics solutions. Demonstrates strong technical expertise in BI system architecture data integration data modeling and report and dashboard development.

Leads the BI program in delivering reliable high-quality analytics solutions and customer-focused support. Participates in the planning and delivery of a full range of BI services to the organization including platform management analytics development and user enablement.

Demonstrates knowledge of BI and data analytics technologies and actively researches emerging tools and best practices. Works with ARRC employees to identify opportunities to improve decision-making through data analytics automation and self-service BI solutions. Serves as an advocate for effective data use and analytics standards across the organization.

FACTOR 2 : Analytical Skills & Impact

Prioritizes and executes complex technical work in a fast-paced environment while maintaining a high level of customer service. Presents technical concepts data insights and analytics solutions in clear user-friendly language for non-technical staff and end users. Analyzes business processes and data needs and applies Business Intelligence technologies to develop effective practical solutions that support organizational decision-making.

FACTOR 3 : Supervision and Control

No supervisory responsibility. Acts as a technical mentor and subject matter expert for Business Intelligence users and IT staff. Works under the general direction of the Director IT exercising independent judgment in the planning and execution of assigned work.

FACTOR 4 : Communication

Communicates effectively orally and in writing with ARRC employees at all levels to gather requirements explain technical concepts and present analytics solutions in user-friendly terms. Works with consultants vendors and IT staff to define expectations review deliverables and coordinate BI initiatives. Communications are used to inform explain solicit information and influence decisions.

FACTOR 5 : Working Conditions

Position is located in Anchorage in a corporate office environment and potentially in a home office. Must have dexterity of hands and fingers to operate a computer keyboard and mouse. Position requires after hours availability to support 24-7 operations.

Minimum Qualifications

Education Requirements

Bachelors degree in Computer Science Information Systems Data Science Engineering or a related technical field is required. Four (4) years of progressively responsible professional experience in Business Intelligence and data analytics may substitute for the degree requirement.

Work Experience

Five (5) years of progressively responsible professional experience in Business Intelligence data analytics or a related information technology field is required. Must have a demonstrated track record of independently designing developing and delivering enterprise-level BI solutions.

Required experience includes :

• Advanced proficiency in SQL for data analysis data modeling and performance optimization.
• Hands-on experience developing reports dashboards and semantic models using a modern BI platform such as Power BI Tableau Qlik Looker or equivalent analytics tools .
• Experience designing and implementing data models and architectures for analytics including data warehouses data lakes or lakehouse-style solutions (e.g. Snowflake Azure Synapse BigQuery Redshift Databricks or similar platforms).
• Experience working directly with business users to gather requirements and translate business needs into technical BI and analytics solutions.

The above reflects only the more significant details for the performance of the job and is not intended to be all inclusive.

Additional Required Information

Please include any REQUIRED AND DESIRED QUALIFICATIONS in your APPLICANT PROFILE and / or RESUME . If using work experience not already documented in your application also provide the employer name your job title dates of employment and whether full- or part-time. Your application will be closely reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not the applicant will not advance to the interview and selection phase of the recruitment.

Contact Information

Alaska Railroad Human Resources Department

E-Mail : Phone :

Mailing Address : P.O. Box 107500 Anchorage AK 99510-7500

Street Address : 327 West Ship Creek Anchorage AK

Fax Number :

Alaska Railroad Corporation is an equal opportunity employer

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1- (toll free) or if you are located in the Juneau area. Requests for information may also be emailed to .

For applicant password assistance please visit : Experience :

Manager

Key Skills

Business Intelligence,Cognos,SQL,Power BI,QlikView,Data Visualization,ssrs,Tableau,SSIS,Data Modeling,Data Warehouse,Data Analysis Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1