Dynamics 365 / Power Platform Solution Architect

Key Responsibilities :

• Engage with business stakeholders to gather requirements, understand challenges, and define desired outcomes.
• Collaborate with IT teams to design and deliver solutions leveraging Dynamics 365 modules and the Power Platform .
• Facilitate workshops and discussions to align business objectives with technical capabilities.
• Provide expert guidance on best practices, roadmap planning, upgrades, governance, security, and compliance within the Dynamics 365 ecosystem.
• Design and implement scalable and secure CRM architectures and integrations with Azure services, Power Platform, and external applications.
• Develop custom solutions, workflows, applications, and reports using Power Platform tools .
• Lead the delivery and rollout of new business applications and integrations across Microsoft and third-party products.
• Create and maintain detailed solution documentation and architecture diagrams .
• Mentor and support application SMEs, providing technical leadership across the team.
• Manage incident resolution, problem tickets, and escalations in line with defined SLAs.
• Partner with engineering and product delivery teams to ensure successful delivery of product and project requirements.
• Support organizational change management and user adoption of Dynamics 365 and Power Platform solutions.