Practice Manager

Job Description

Job Description

Description : Webster Dental Care

Position : Practice Manager

Location : Chicagoland Area

Reports to : District Manager & Chief Operating Officer

Direct Reports : Hygienists, dental assistants, support staff, and administrators

FLSA Status : Exempt

Date : August 21, 2025

About us :

For 49 years, Webster Dental Care has proudly served the Chicagoland community through exceptional dental care and hospitality. We currently operate 10 practices with 60+ doctors and 200+ professionals.

Our people and culture make the difference. Webster’s mission is to deliver the best dental care and patient service. We accomplish this through relentless commitment to excellence. We believe every day is a gift and an opportunity to grow. Webster is committed to not only having an impact on our patients’ and our team members’ lives, but a broader impact on our local communities.

The foundation of our success is our team. We seek to offer career opportunities, not just a job, where every colleague is supported and can maximize their individual potential and contribute to our collective success. Webster is a collaborative community, where every function and every person is critical to the overall success of the team. To support this, we pursue continuous education, invest in professional development, and constantly innovate through the adoption of cutting-edge technology.

Your Impact :

The Practice Manager (PM) is responsible for leading all operations of their office, including : leadership, serving your team, patient hospitality, financial performance, operational efficiencies, and healthcare compliance. We expect all Practice Managers to commit to extreme ownership; a leadership philosophy predicated on the mentality that you are responsible for all successes and shortcomings within your domain. This requires radical humility, obsession with discipline and excellence, eagerness for professional growth, and dedication to developing your team.

We’ll trust you to :

• Provide exceptional patient service through unreasonable hospitality, maintaining a culture that ensures every patient leaves our care with a “WOW” factor
• Produce and review weekly and monthly key performance indicators (KPIs), manage profit and loss, align your team to pursue office production goals
• Consult with patients on treatment coordination, with the standard of always doing what is in the best interest of the patient
• Instill and uphold all policies, procedures, and systems, including patient financial accounts, ensuring accuracy and timely collection of co-pays, co-insurance, and other fees
• Invest the time and energy in supporting the development of your team, including recruitment, onboarding and training, management, and retention
• Lead, and take ownership and responsibility of all operational and physical (facilities) aspects of your office

What we offer :

Webster strives to support the total well-being of its employees by providing a rewarding experience that enables you to balance your commitments to your career, family, and community. Our benefits include :

Requirements :