Parts Counter Customer Service Representative
Starr Parts and EquipmentNew Plymouth, OH, US30+ days ago
Job type
- Full-time
Job descriptionHigh school diploma or equivalent Must possess a strong work ethic and ability to work with minimal supervision Must project a positive and professional attitude Ability to communicate clearly and effectively with others Valid driver’s license and reliable transportation Written and verbal communication skills Understanding of pc software (windows, word, excel and email) Required to use computers and office machines Ability to learn and understand manufacture web portals in a timely manner Detail oriented and organized Required to sit for long periods of time and mange stress in a fast-paced work environment Ability to occasionally walk, stand, sit, and climb ladders or stairs and lift 50 pounds Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Job Description
Job Description
Responsibilities and Duties
- Answer customer phone calls
- Recording pertinent customer information
- Locate needed parts quickly and efficiently
- Clearly communicate parts pricing and availability
- Inform customers of order status changes immediately
- Communicate problems, shortages or delays to the general manger or the operations manager
- Generate purchase orders for outside purchases
- Assist warehouse manager with pulling and shipping orders as needed
- Check in orders and make sure they are put away or shipped accordingly
- Be sure that all parts returns are properly checked and received
- Must possess ability to work with minimal supervision
- Must be able to follow directions from supervisor
- Must be able to interact efficiently and have a high level of cooperation with customers and co workers
Qualifications
Physical Requirements
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Parts Counter • New Plymouth, OH, US