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Parts Counter Customer Service Representative

Parts Counter Customer Service Representative

Starr Parts and EquipmentNew Plymouth, OH, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Responsibilities and Duties

  • Answer customer phone calls
  • Recording pertinent customer information
  • Locate needed parts quickly and efficiently
  • Clearly communicate parts pricing and availability
  • Inform customers of order status changes immediately
  • Communicate problems, shortages or delays to the general manger or the operations manager
  • Generate purchase orders for outside purchases
  • Assist warehouse manager with pulling and shipping orders as needed
  • Check in orders and make sure they are put away or shipped accordingly
  • Be sure that all parts returns are properly checked and received
  • Must possess ability to work with minimal supervision
  • Must be able to follow directions from supervisor
  • Must be able to interact efficiently and have a high level of cooperation with customers and co workers

Qualifications

  • High school diploma or equivalent
  • Must possess a strong work ethic and ability to work with minimal supervision
  • Must project a positive and professional attitude
  • Ability to communicate clearly and effectively with others
  • Valid driver’s license and reliable transportation
  • Written and verbal communication skills
  • Understanding of pc software (windows, word, excel and email)
  • Required to use computers and office machines
  • Ability to learn and understand manufacture web portals in a timely manner
  • Detail oriented and organized
  • Physical Requirements

  • Required to sit for long periods of time and mange stress in a fast-paced work environment
  • Ability to occasionally walk, stand, sit, and climb ladders or stairs and lift 50 pounds
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
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    Parts Counter • New Plymouth, OH, US