Director, Operations Instructional Design

Director, Instructional Design

Role : Director, Instructional Design

Goal #1 Enable internal operations staff to deliver digital assessments with greater consistency, efficiency, and confidence with a suite of modular training experiences. Metric #1 : ?85% of learners report increased confidence in performing core operational tasks post-training (via survey). Metric #2 : ?80% of Ops learners report improvement in operational tasks.