Concierge - Call Center (Remote, $18 / hour)

Concierge

American Specialty Health Incorporated (ASH) is seeking a Concierge to join our ASHCare Managed Services department. The Concierge is an essential role serving to enhance the coordination of members and providers for the Virtual Physical & Occupational Therapy and Fall Prevention services. The Concierge verifies program eligibility, completes assessments, obtains member payment responsibilities, coordinates appointment scheduling, and provides appropriate program navigation and technical support.

Remote Worker Guidelines : This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum 50 Mbps download and 50 Mbps upload speed.)

Responsibilities

Coordinates intake, navigation services, and administrative support for Virtual Physical & Occupational Therapy and Fall Prevention program :

• Receives and responds to telephone calls, emails, and chats, greeting members with a courteous, welcoming manner and offering an introduction and pertinent information.
• Utilizes defined criteria to determine caller qualification for applicable programs.
• Gathers detailed and accurate information and enters data into company electronic systems and communication logs, including a triage survey.
• Schedules or reschedules, new and recurring member appointments by navigating state specific licensure requirements and applicable time zone preferences.
• Coordinates the collection of pre-visit information, including member cost share or payment when necessary.
• Reviews with member the requirements for a successful Virtual Physical & Occupational Therapy session or Fall Prevention Assessment, including necessary equipment and secured internet connection, and assists with technical support as needed.
• Manages time to ensure calls are answered within required time frames and appropriate follow up is conducted in a timely manner.
• Maintains thorough, up-to-date and confidential records regarding member experience.
• Exercises strict confidentiality in all matters relating to the member experience.
• Maintains safe, secure, and healthy work environment by following all legal and compliance requirements.
• Attends and participates in employee and company meetings to discuss issues and foster teamwork among department personnel.

Assists with administrative duties related to the Virtual Physical & Occupational Therapists :

Performs other duties as assigned.

Complies with all policies and standards.

Qualifications

Core Competencies

Mobility

Physical Requirements

Environmental Conditions

American Specialty Health is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law. Please view Equal Employment Opportunity Posters provided by OFCCP here.