Customer Success Strategist

Customer Success Strategist

Flexible / Chicago, IL / New York, NY / Washington, DC

Customer Success & Account Management

Full-time / Remote

Morning Consult is a global decision intelligence company changing how modern leaders make smarter, faster, better decisions. The company pairs its proprietary high-frequency data with rigorous analysis to better inform decisions on what people think and how they will act.

As a Customer Success Strategist at Morning Consult, you will be a key partner to a diverse portfolio of clients, ensuring they achieve meaningful outcomes through our syndicated data products and platform. You'll blend consultative relationship management with product expertise, proactively guiding clients to maximize value and drive business impact. You will manage a portfolio of accounts, develop tailored engagement strategies, and serve as a trusted advisorhelping clients navigate the platform, adopt new features, and realize the full potential of Morning Consult's solutions. You'll also play a critical role in identifying risks and opportunities, collaborating with internal teams, and supporting the ongoing evolution of our Customer Success function. You'll thrive here if you enjoy building strong client relationships, are energized by solving business challenges, and are motivated by both individual and team success.

Customer Success team members are experts in the Morning Consult Intelligence products and partner closely with our clients to help them leverage the platform to address critical business needs and goals. Our mission is to drive customer engagement, retention, and expansion by helping clients best leverage their subscriptions to Morning Consult's syndicated solutions.

What You'll Be Working On :

• Manage a portfolio of 3550 client accounts, building strong, consultative relationships and understanding each client's unique business objectives.
• Lead onboarding and training sessions for new and existing users, ensuring clients are set up for success and can fully leverage the platform's capabilities.
• Proactively engage clients to drive adoption of new features, track usage metrics, and ensure the product is meeting evolving needs.
• Develop and deliver customized dashboards and reports that align with client goals and changing business contexts.
• Monitor account health, identify and escalate risks or opportunities, and collaborate with internal teams to deliver timely solutions.
• Drive contract renewals by demonstrating value, addressing concerns, and identifying opportunities for expansion.
• Collect and relay client feedback to inform product, marketing, and operational improvements.
• Encourage client advocacy by identifying and supporting opportunities for case studies, testimonials, and referrals.
• Contribute to team strategy and process improvement as we continue to scale the Customer Success function.
• Perform such other tasks and duties as may be required or assigned from time to time in the Company's discretion.

About You and What You've Done :

The expected salary range for this position is Salary Band 4 : $72,100 - $113,400, with a midpoint of $92,800. In most cases, we target the midpoint of our salary ranges for new hire compensation. This placement is reflective of full proficiency in a role. This role is eligible for additional variable compensation and an equity grant, which will be discussed in your initial recruiter conversation. Please see an overview of Morning Consult's benefits on our Career Page.

We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status or any other factors prohibited by law. Morning Consult will provide reasonable accommodations for qualified individuals.