Field Application Engineer – Control Systems, IIoT & Engineering

Job Summary

The Field Application Engineer (FAE - CSIE) serves as a technical liaison between Phoenix Contact and its customers, providing expert-level support in the application of electronic and automation products with a focus on software and networking. This customer‑facing role is responsible for identifying customer needs, delivering tailored technical solutions, and supporting the sales team in driving business growth. The FAE plays a key role in pre‑ and post‑sales activities, ensuring customer satisfaction and promoting the value of the company’s product portfolio. This position is an individual contributor role and does not include formal people management responsibilities.

Location

Bay Area, California (serves California, Arizona, Nevada, Utah, Oregon, Washington & Idaho). Eligible candidates may live in Greater Los Angeles, Orange County, San Diego, Bay Area, Sacramento, Las Vegas, Salt Lake City, Portland, Seattle, Phoenix or Spokane metro areas.

Responsibilities

Collaborate with sales teams to identify and qualify new business opportunities through technical consultation and solution development.

Provide on‑site and remote technical support to customers, including product demonstrations, application guidance, and troubleshooting.

Develop and deliver technical training to internal teams, channel partners, and customers.

Serve as a subject matter expert on the company’s product offerings, staying current on industry trends and emerging technologies.

Support the integration of company products into customer applications, including system design, configuration, and validation.

Assist in the development of technical documentation, application notes, and white papers.

Participate in trade shows, webinars, and customer events to promote solutions and build brand awareness.

Collaborate with product management and engineering teams to provide market feedback and influence product development.

Maintain accurate records of customer interactions, project status, and technical issues using CRM and support tools.

Meet / exceed sales growth objectives as established by manager.

Develop new partners and act as ambassador in the specified territory.

Train sales and channel partners on PxC value proposition and offering.

Utilize Pivotal CRM and all sales tools provided to support local markets.

Engage in industry‑related associations, distributors, and customer events.

Demonstrate technical competence on all products / solutions within area of focus.

Maintain all corporate policies, procedures, and programs including quotations, lead follow‑up, and timely reporting.

Manage and develop channel partners through joint sales activities, trainings, and mutual action plans.

Implement global / national account strategies with Key Account Management and Marketing to achieve program objectives.

Qualifications

Four‑year degree in Engineering or related technical field preferred.

5‑7 years of experience in a technical support, application engineering, control engineering or field engineering role.

Strong knowledge of industrial automation, control systems, control system software or electronic components.

Preferred experience with architecting, designing and writing applications using software and tools such as IEC61131‑3 PLC software, Codesys, HMI, HLL (C++, Python), SCADA, Machine Learning, Profinet, EtherCAT, OPC‑UA, ModbusTCP.

Essential Job Functions

Must be able to travel via airplane.

Must have a valid driver’s license and be able to operate an automobile for up to six hours at a time.

Must be able to lift a minimum of 50 lbs.

Must be able to travel overnight 35%+ or as dictated by assigned territory.

Comply with company dress code guidelines.

Maintain regular and on‑time attendance.

Benefits

Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage; 401(k) matching; bonus plan; generous time‑off package; 16 weeks fully paid maternity leave; 10 weeks fully paid paternity leave; auto allowance; life insurance; short‑ and long‑term disability; and additional benefits.

Compensation

Base salary : $115,000 – $160,000. Compensation information is made available in good faith. Phoenix Contact USA reserves the right to adjust ranges based on candidate’s experience, location and internal & external equity.

Equal Employment Opportunity

Phoenix Contact is committed to the diversity of our employees. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

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