Client Support Services Analyst

Client Support Services Analyst

As a Client Support Services Analyst reporting to Product Strategy Manager, you'll play a critical role in ensuring exceptional customer satisfaction through comprehensive order lifecycle management. You'll thrive in this position if you're technical, have a global mindset, and bring a passion for customer support to a fast-paced, high-impact environment.

Key Responsibilities

• Manage full order lifecycle with accuracy and SLA compliance.
• Coordinate with data centers to resolve blockers and maintain progress.
• Collaborate across internal teams to ensure smooth execution and inventory alignment.
• Provide proactive updates and timely responses to client inquiries.
• Serve as primary contact for all order-related activities and transparency.

Required Qualifications

Preferred Qualifications

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; Nasdaq will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

This position will be located in Carteret, and offers the opportunity for a hybrid work environment (at least 3 days a week in office, subject to change), providing flexibility and accessibility for qualified candidates.

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and / or expression, veteran status, genetic information, or any other status protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

What We Offer

We're proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq's overall success. The base pay range for this role is $50,000 - $85,600. In addition to base salary, Nasdaq provides a generous annual bonus / commission (short-term incentive), and equity (long-term incentive), comprehensive benefits, and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to : skill set, experience, education / training, business needs and market demands.

Nasdaq's programs and rewards are intended to allow our employees to :

For more information, visit Nasdaq Benefits & Rewards Career page.