If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!
The Financial Aid Student Advisor is responsible for counseling undergraduate students, graduate students, and their families regarding various financing options.
Essential Duties and Responsibilities :
- Educate and assist students and parents in the process of securing federal and alternative funding for tuition, while ensuring a positive service experience
- Communicate with students and families to assess needs relating to financial aid
- Assist students and parents in completion of financial aid forms to include FAFSA and verification requirements
- Assist students and parents in the process of federal and educational loan applications
- Maintain current knowledge of all Title IV regulations and institutional policies, as well as enforcing college, state, and federal policies
Other Responsibilities :
Adhere to policies and procedures of Full Sail UniversityMaintain strict confidentiality of company and personnel informationDemonstrate a strong commitment to the mission and values of the organizationAdhere to company attendance standardsPerform other duties as assignedCompetencies :
Highly developed sense of integrity and commitment to student satisfactionAbility to communicate clearly and professionally, both verbally and in writingAbility to handle complaints and diffuse difficult conversationsStrong decision making and analytical abilitiesStrong attention to detailDemonstrated time management and organizational skillsAbility to manage multiple, competing tasks and deliver accurate and courteous service in a fast-paced and time sensitive environmentAbility to adapt to changing and competing prioritiesAbility to work within the scope of Title IV regulationsDemonstrate initiative and adaptability to changeAbility to work independently and efficientlyAbility to maintain highly sensitive, confidential academic and financial information in accordance with FERPA guidelinesEducation and / or Experience :
Bachelor's degree plus two years of experience in a customer service position, or equivalent combination of experience and educationMust be in good standing in all Federal Title IV programs and remain current with federal, state, and institutional financial aid regulationsComputer / Equipment Skills :
Proficiency using software programs such as MS Word, PowerPoint, Excel, and OutlookEnvironmental Factors / Physical Demands :
Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds.
This position requires sitting for long periods of time at a workstation and computer. Must be able to maintain a flexible schedule and work a 40 hour work week that may include some overtime, nights, and weekends.
Full Sail is an Equal Opportunity Employer.
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