Talent.com
Branch Customer Service and Sales Rep - Cary, NC

Branch Customer Service and Sales Rep - Cary, NC

The Auto Club GroupCary, NC, United States
30+ days ago
Job type
  • Full-time
Job description

It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type : Full time

Exempt / Non Exempt :

Hourly

Job Description :

Why Choose a Career with the AAA The Auto Club Group (ACG)

  • Established brand that has been around for over 100 years. Our members know and trust us!
  • Branch Offices house travel, membership, insurance sales and support employees
  • You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.

Excellent Opportunities to Build a Career Path :

The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as :

  • Other Branch positions - Field Insurance Sales Agent, Travel Agent or
  • Other Departments such as :
  • Call Centers (ERS, Sales and Service, etc.)
  • Automotive Services
  • Claims
  • Underwriting and more
  • A DAY IN THE LIFE of a Branch Customer Service Representative

    The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.

  • Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.
  • Generate leads, update members on travel and insurance specials, and provide travel information
  • Respond to customer inquiries and refer to senior staff or agent when appropriate
  • Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance / depository transfers and balancing cash drawer
  • Receive and resolve member / customer complaints and seek assistance from management in complaint resolution when appropriate
  • Provide administrative support to the travel and / or insurance sales staff during peak periods
  • Conduct outbound promotional calls for insurance and / or travel products
  • Other duties as assigned
  • HOW WE REWARD OUR EMPLOYEES

    Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $19.00 with additional incentives and an annual bonus potential based on performance.

    ACG offers excellent and comprehensive benefits packages :

  • Medical, dental and vision benefits
  • 401k Match
  • Paid parental leave and adoption assistance
  • Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
  • Paid volunteer day annually
  • Tuition assistance program, professional certification reimbursement program and other professional development opportunities
  • AAA Membership
  • Discounts, perks, and rewards and much more
  • WE ARE LOOKING FOR CANDIDATES WHO

    Required Qualifications :

    Education :

  • High School Diploma or equivalent
  • Work Experience :

  • Working in a customer focused environment
  • Providing customer focused service and timely solutions to problems
  • Microsoft Office applications
  • Taking personal responsibility in seeking solutions to problems
  • Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals
  • Successful candidates will possess :

  • Passion and enthusiasm for working with people
  • Basic mathematical calculations to accurately perform monetary transactions
  • Communicate effectively (verbal and written) with others in a work environment
  • Work effectively in a team environment
  • Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
  • Work under pressure in a high volume, fast paced customer service environment
  • Work irregular hours including holidays and weekends (may include community events)
  • Work Environment

    This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.

    Who We Are

    Become a part of something bigger.

    The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

    By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

    And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

    We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

    To learn more about AAA The Auto Club Group visit www.aaa.com

    Important Note :

    ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

    The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

    The Auto Club Group, and all its affiliated companies, is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

    Regular and reliable attendance is essential for the function of this job.

    AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

    Create a job alert for this search

    Customer Service Rep • Cary, NC, United States

    Related jobs
    • Promoted
    Branch Customer Service and Sales Rep - Cary, NC

    Branch Customer Service and Sales Rep - Cary, NC

    VetJobsCary, NC, US
    Full-time
    Branch Customer Service and Sales Rep - Cary, NC.ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles.The follow...Show moreLast updated: 5 days ago
    • Promoted
    Assistant Branch Manager

    Assistant Branch Manager

    First National Bank of PennsylvaniaLouisburg, NC, United States
    Full-time
    Make a difference - for us and for your future.This position is primarily responsible for consistently meeting any and all customer asks within the retail branch environment and assisting with the ...Show moreLast updated: 24 days ago
    • Promoted
    LHWS Sales Rep

    LHWS Sales Rep

    Leaf HomeRaleigh, NC, US
    Full-time
    Are you looking for a company with unlimited compensation opportunity, weekly pay, and advancement to management roles? Leaf Home Water Solutions, a division of Leaf Home is looking to grow ou...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative - Ruff Housing Cary

    Customer Service Representative - Ruff Housing Cary

    Destination Pet LLCCary, NC, US
    Part-time
    We are One Pack- a united team working together to elevate the love and lives of pet families.Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creati...Show moreLast updated: 30+ days ago
    • Promoted
    Outbound Sales Professional

    Outbound Sales Professional

    Triangle Pest ControlHolly Springs, NC, US
    Full-time
    At Triangle Home Services, we live by our motto that we are professionals serving professionals.We offer an environment where our team members exercise respect, integrity, service and excellence.We...Show moreLast updated: 30+ days ago
    • Promoted
    Branch Customer Service and Sales Rep - North Carolina (Evergreen)

    Branch Customer Service and Sales Rep - North Carolina (Evergreen)

    The Auto Club GroupCary, NC, United States
    Full-time
    It's a great time to join AAA The Auto Club Group!.JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD.This posting is for a future role and is not currently being filled.Please apply for future...Show moreLast updated: 30+ days ago
    • Promoted
    Licensed Branch Customer Service & Sales Rep - Apex, NC

    Licensed Branch Customer Service & Sales Rep - Apex, NC

    The Auto Club GroupApex, NC, United States
    Full-time
    It's a great time to join AAA The Auto Club Group!.JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD.Join America's most trusted brand with over 100 years of service.ACG offers excellent and c...Show moreLast updated: 30+ days ago
    • Promoted
    Care Manager - LP (Franklin & Granville Counties, NC)

    Care Manager - LP (Franklin & Granville Counties, NC)

    Vaya HealthLouisburg, NC, United States
    Full-time
    Remote - must live in or near Franklin or Granville County, North Carolina.The person in this position is required to maintain residency in North Carolina or within 40 miles of the NC border.The Ca...Show moreLast updated: 30+ days ago
    • Promoted
    Housing Specialist - Back @ Home (Central NC)

    Housing Specialist - Back @ Home (Central NC)

    Vaya HealthLouisburg, NC, United States
    Permanent
    Remote - must live in or near Alamance, Caswell, Person, Chatham, Granville, Vance, Franklin, or Rockingham, North Carolina. This position will serve these counties.Incumbent in this role must be a ...Show moreLast updated: 14 days ago
    • Promoted
    Sales Representative (Remote)

    Sales Representative (Remote)

    American Income LifeRolesville, NC, US
    Remote
    Full-time
    American Income Life is growing! We are seeking ambitious individuals who are driven to build their own business while also leaving a positive impact within the community they serve.American Income...Show moreLast updated: 30+ days ago
    • Promoted
    Online Survey Taker. Earn up to $25 per survey. - Remote

    Online Survey Taker. Earn up to $25 per survey. - Remote

    Earn HausVann Crossroads, North Carolina, US
    Remote
    Full-time +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show moreLast updated: 30+ days ago
    • Promoted
    Branch Customer Service and Sales Rep - Raleigh, NC

    Branch Customer Service and Sales Rep - Raleigh, NC

    The Auto Club GroupRaleigh, NC, United States
    Full-time
    It's a great time to join AAA The Auto Club Group!.JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD.Why Choose a Career with the AAA The Auto Club Group (ACG). Established brand that has been ...Show moreLast updated: 6 days ago
    • Promoted
    • New!
    Customer Service Representative Reliability (On-Site)

    Customer Service Representative Reliability (On-Site)

    SpectrumMorrisville, NC, US
    Full-time
    This role requires the ability to work lawfully in the U.Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and...Show moreLast updated: 7 hours ago
    • Promoted
    RN - Telemetry in Spout Springs, NC - $2,415 / week

    RN - Telemetry in Spout Springs, NC - $2,415 / week

    Vetted HealthSpout Springs, NC, US
    Full-time
    Vetted is seeking a RN - Telemetry for a travel job in Fayetteville, North Carolina.The assignment starts on ASAP and is 13 weeks long with 10 hour shifts 5 days a week. You must live 60 miles away ...Show moreLast updated: 30+ days ago
    • Promoted
    Sales Representative

    Sales Representative

    BVMWake Forest, NC, US
    Full-time
    Be the exclusive Publisher for your neighborhood, enjoying complete autonomy and schedule flexibility.Be in business for yourself, but not by yourself!. Sell print and digital ad products & solu...Show moreLast updated: 21 days ago
    • Promoted
    LF Sales Rep

    LF Sales Rep

    Leaf HomeRaleigh, NC, US
    Full-time
    LeafFilter Gutters and Gutter protection.No cold calling- no sweepstake giveaway- real people confirming your leads.Are you tired of cold calling looking for new business? Tired of the constan...Show moreLast updated: 30+ days ago
    • Promoted
    Inbound Sales Rep

    Inbound Sales Rep

    1-800-PACK-RAT LLCWake Forest, NC, US
    Full-time
    Inbound Sales Representative •Remote Potentially Possible After 30.PACK-RAT / Zippy Shell, LLC, is the portable storage and moving company that provides the simplest way to store or move your stuff.W...Show moreLast updated: 30+ days ago
    • Promoted
    RN - Telemetry in Spring Lake, NC - $2,415 / week

    RN - Telemetry in Spring Lake, NC - $2,415 / week

    Vetted HealthSpring Lake, NC, US
    Full-time
    Vetted is seeking a RN - Telemetry for a travel job in Fayetteville, North Carolina.The assignment starts on ASAP and is 13 weeks long with 10 hour shifts 5 days a week. You must live 60 miles away ...Show moreLast updated: 30+ days ago