Billing Analyst

Job Summary

The Billing Analyst supports the financial operations of the SkyTouch Hotel OS platform by executing daily billing activities and ensuring accurate revenue reporting. This role processes payments, reconciles billing entries, and resolves discrepancies across multiple systems. The analyst collaborates with IT, Customer Service, and Marketing to maintain billing accuracy and compliance. Ideal for a self-motivated individual with strong analytical skills, this role contributes to process improvement and operational efficiency.

Responsibilities

• Execute daily billing tasks for choiceADVANTAGE and SkyTouch Hotel OS customers
• Research and resolve billing discrepancies and disputes in a timely manner
• Set up and validate contractual fees and special billing requests per corporate workflow
• Reconcile monthly billing entries prior to billing runs and ensure accuracy
• Process payments and adjustments in accordance with SOX compliance standards
• Collect, manipulate, and analyze billing data to produce reports and dashboards
• Perform root cause and ad hoc data analyses to support process improvements
• Respond to customer inquiries via billing hotline and email, ensuring high-quality service
• Build and maintain effective relationships with internal and external stakeholders

Qualifications

Employment Experience

Technical Skills

Additional Skills & Competencies

Education Requirements

Salary Range

$56,000 - $65,000 annually The pay range listed is what Choice Hotels reasonably expects to pay. Actual compensation may vary based on factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

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