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Customer Success ManagerRemote

Customer Success ManagerRemote

TelliusDetroit, MI, US
12 hours ago
Job type
  • Full-time
Job description

Customer Success Manager

Tellius enables organizations to get faster insights and act upon cloud-scale enterprise data using AI-powered automation. Any user can ask any question across billions of records via a ChatGPT-like interface, understand "why" metrics change via AI insights that surface hidden key drivers and trends, and leverage agentic flows to perform complex multipart analysis easily in a self-service manner. Unlike traditional BI tools, Tellius excels at ad hoc analysis, deep dives, and business-friendly advanced analytics.

The Role

The mission for this Customer Success Manager role is to own and manage enterprise accounts across the full-post sales journey from implementation to adoption, expansion, and retention. This role will involve significant travel as needed to customer sites.

Responsibilities :

  • Own key customer accounts and achieve top decile results across retention, expansion, adoption, and advocacy.
  • Build strategic customer relationships, identify expansion opportunities, and collaborate with sales to win those opportunities.
  • Ensure retention across your customer base by implementing adoption plays, uncovering and communicating value, and collaborating with sales to ensure renewals are executed on-time.
  • Contribute to internal playbooks for implementation, adoption, expansion, and retention.
  • Drive the negotiation, scoping, project management, and execution of professional services contracts in collaboration with the Technical Solutions team.

Qualifications

  • 5-8 years of experience in customer success / analytics consulting and in advising enterprise clients on analytics roll out, adoption, and use case execution
  • Track record of exceptional results as a customer success manager
  • Deep understanding of analytics team in large enterprises
  • Extremely strong customer facing skills
  • Experience with big data technologies, data modeling, and some knowledge of machine learning - R / Python, SQL or Spark

    • Personal Characteristics

  • Impeccable follow through : never drops the ball and communicates proactively when timelines need to be pushed
  • Thoughtful and fast. Understands that speed is a competitive advantage and always strives to hit their goals 10x faster than expected.
  • Data-driven : knows what metrics matter and can analyze them
  • Hustles : Creative ability to get deals closed against all odds
  • Customer obsessed : laser focused on providing value

    • Note : This role is only open to candidates currently residing in and authorized to work in the United States.

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