Automotive Call Center

Job Description

Job Description

Hiring Immediately, Automotive Call Center Representative

Driver’s Village, a World Class Transportation Provider, continues to grow and we are seeking a customer-service-oriented Automotive Call Center Representative to join our successful team. If you like working with people – even if you have no automotive experience – this career is for you!

Driver’s Village represents over 17 automotive franchises, serving hundreds of customers each month. We’ve been making customers happy for nearly 85 years, by providing safe and reliable transportation.

Duties and Responsibilities Include but are not limited to :

Answer a high volume of calls related to sales, service and other related inquiries

Receive inbound calls and make outbound customer service calls

Schedule appointments by obtaining and verifying information

Provides product / service information by answering questions and offering assistance

Maintains call center database by entering and verifying information; updating contact log

Updates job knowledge by participating in educational opportunities

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Applicants Should Meet or Exceed these Requirements :

A team player who is focused on providing exemplary customer service

Outstanding people skills

Experience in a customer service setting

Phone skills / verbal communication

Good listener

Data entry skills

Product knowledge

Dependability

Ability to multitask in a fast paced work environment

Have reliable transportation

All DV Team Members Enjoy :

40 Hour Work Week

Excellent health, vision and dental benefits

Modern Dealerships and Facilities – Air conditioned shops in the summer, heated in the winter.

Great career and earning opportunities at the largest auto dealer group in CNY

Never work on Sundays or Holidays

Recognition Programs

Opportunity for advancement

Benefits :

Medical, Dental & Vision Coverage

401K Program

Life Insurance & Disability Coverage

Enhanced Vacation Plan & Paid Holidays

Never work on Sundays or Major Holidays

Paid Bereavement

Debt Free College Education to eligible employees

Pay :

$15.50 - $17.00 Hourly

Call 315-233-5310 for additional questions.

We are an Equal Opportunity Employer. We consider all applications for all jobs without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, transgender status, gender dysphoria, predisposing genetic characteristics or carrier status, disability, marital or family status, pregnancy, veteran status, arrest or conviction record, domestic violence victim status or any other legally protected class or status. Please notify a company representative if you require a reasonable accommodation to participate in the application and / or interviewing process.