Global Business Resilience Executive Advisor (Account Management Executive Advisor)

Global Business Resilience Executive Advisor (Account Management Executive Advisor)

This role requires associates to be in-office 1 day per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Ideal candidates will be able to report to one of our Pulse Point locations in Indianapolis, IN, Atlanta, GA, Mason, OH, St. Louis, MO or Richmond, VA. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid / virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Global Business Resilience Executive Advisor (Account Management Executive Advisor) is responsible for assisting in developing and building improved methodologies and practices consistent with current enterprise goals.

How you will make an impact :

• Leads business disruption and incident response efforts, coordinating cross-functional teams to assess impact, and facilitate executive leadership engagement during critical events.
• Serves as the primary liaison for leadership during incidents, providing situational awareness, guiding decision-making, and ensuring alignment with enterprise priorities and recovery objectives.
• Facilitates post-incident reviews and continuous improvement activities, capturing lessons learned, monitoring corrective actions, and driving process enhancements to strengthen organizational resilience.
• Supports enterprise resilience and continuity program management, ensuring integration of business disruption considerations into project planning, change initiatives, and operational strategies.
• Coordinates preparedness and response exercises, partnering with business and IT teams to validate recovery capabilities, escalation procedures, and communication protocols.
• Functions as single point of contact for business or IT partners.
• Coordinates and leads multiple teams on initiating, developing, designing and implementing new change initiatives.
• Directs, reviews and approves communications and leads meetings with area lead contacts to gather needs and issues; reviews other needs statements and requirements.
• Acts as a liaison to leverage initiatives and good practices from other areas.
• Leads the identification and development of independent initiatives across the organization and seeks to develop a corporate solution.
• Helps areas with due diligence, decision making and problem solving of new ideas and improvements to existing processes, practices, policies and guidelines.
• Monitors and reports to leadership team adoption and use of processes, tools and practices and creates action plans in collaboration with the user area to improve usage.
• Assists areas with due diligence on new ideas by acting as a facilitator / informal contact.
• Acts as a mentor to others in the department.
• Cascades changes across the organization working with key associates.
• Serves as advocate for enterprise strategies and priorities.

Minimum Requirements :

Requires a BA / BS degree in Information Technology, Computer Science or related field of study and a minimum of 9 years of experience in any of the following : coaching, mentoring, monitoring and measuring Information Technology process, tools and standard practices; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences :

Job Level : Non-Management Exempt