Help Desk Support

Job Description

Job Description

Job Title : Help Desk Support

Location : O'Fallon, MO

Expected Duration : 12+ months to start off (Possibility for extension or conversion based on performance / Client’s need)

Shift : Monday through Friday (10 : 30 am-7 : 00 pm)

Work schedule-4 days on site, 1 date WFH

Job Responsibilities :

• Provide timely customer service to incoming requests via the phone in an automated call delivery environment
• Multi-task between incoming calls and e-mail requests with ability to meet turnaround time of 12 business hours
• Assume ownership and respond to customer (internal / external) correspondence, complaints, and inquiries in an efficient, accurate and professional manner to achieve an optimal outcome. Ability to meet our First Level Resolution standards.
• To ensure complete resolution of all customer inquiries; may need to coordinate end to end service with other business partners
• Effectively navigate multiple systems and applications to research, analyze and resolve customer inquiries
• Basic knowledge of Small Commercial insurance principles and company products
• Know and comply to corporate policies, regulatory standards (SOX), internal business processes (while processing work and meeting and / or exceeding service performance and quality standards
• Utilize basic understanding of product & underwriting guidelines

Skills :

Education / Experience

o College level education preferred, but not required based on prior experience(s)

o Commercial Insurance experience is preferred but not required.

o Work From Home / Remote Work Experience (able to troubleshoot basic connection issues, VPN experience, desktop setup, etc.)

o Understanding of or ability to learn Small Business Insurance product and underwriting guidelines is required.

o General Computer and Program knowledge is preferred (as we will be troubleshooting and triaging these types of issues on our team for our business partners.

Company Description

About BCforward :

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward : \r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.