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Patient Account Collections Specialist

Patient Account Collections Specialist

Dallas StaffingDallas, TX, US
1 day ago
Job type
  • Full-time
Job description

Patient Collections Specialist

This work from home position requires that you live and will perform the duties of the position within 60 miles of an HCA Healthcare hospital. At Parallon, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Schedule :

  • Full-time position that requires 1 mid / evening shift per week on a Monday, Tuesday, Wednesday, or Thursday 11am-9pm CST
  • 1 Saturday per month hours between 9 : 00 AM - 3 : 00 PM CST
  • Location : Work from home; must live within an HCA Hospital market area

Benefits

  • Comprehensive medical coverage
  • Additional options for dental and vision benefits
  • Free counseling services and resources
  • 401(k) Plan with a 100% match on 3% to 9% of pay
  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  • Family support through fertility and family building benefits
  • Referral services for child, elder and pet care
  • Consumer discounts
  • Education assistance
  • Time Away From Work Program
  • Employee Health Assistance Fund
  • You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Collections Specialist like you to be a part of our team.

    Job Summary and Qualifications

    As a Patient Account Collections Specialist you will be responsible for outbound calls with account follow-up and resolution of patient receivables while providing excellent customer service. This position is work from home; must live within an HCA Healthcare hospital market area.

    Duties and Responsibilities

  • Refer calls / accounts to appropriate parties based on customer inquiries
  • Identify problem accounts and escalate as appropriate
  • Update the patient account record to identify actions taken on the account
  • Work with patients and guarantors to secure payment on outstanding account balances
  • Maintain minimum production standards
  • Achieve passing quality review scores per unit requirements
  • Produce acceptable unit collection volumes
  • Work within company attendance guidelines
  • Provide excellent customer service
  • Work with other team members and management in a professional manner
  • Qualifications

  • Previous Call Center experience preferred
  • Minimum one-year related experience preferred, preferably in healthcare
  • Experience with collections in healthcare revenue space is preferred
  • This is a work from home position that requires high-speed internet with 25 MB Download and 15 MB Upload. Wifi is not permitted
  • Ability to work uninterrupted for shift (not including breaks / lunch)
  • BILINGUAL is not required, but a plus
  • Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

    We are a family of 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Collections Specialist opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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