CUSTOMER SERVICE REPRESENTATIVE II

Customer Service Representative II

The Houston Permitting Center is recruiting for a Customer Service Representative II who brings creativity, experience, and a collaborative nature to the organization's Open Records section. The Customer Service Representative II ensures that Texas Public Information Act requests are completed in a timely and customer-friendly manner.

Here's more about what you'll be doing :

• Software Utilization use of GovQA and other software to process and fulfill TPIA requests
• Records Management Keeps current on technologies related to records management and participates in records management and public information training sessions
• Subpoenas assist with processing records requests for the Legal department
• Technical become a knowledgeable user in new HouPermits software to support group
• Customer Focus research, analyzes, and resolves standard customer problems and inquiries by various forms of communication i.e. phone, email, in person, etc.
• Special Projects may function in a lead capacity

Your effectiveness in this position will depend on your ability to :

The Customer Service Representative II will report to the Records Supervisor within the Business Support Services branch. The branch supports the organization through Workplace Experience, Customer Experience, and Communications.

The Houston Permitting Center's mission is to partner with customers and communities to develop a safer more resilient Houston. We provide services for safe community development through the permitting, plan review, and inspection of public and private construction. The HPC is a diverse organization with over 750 team members. Annually, our team members issue over 400,000 permits, review 77,000 projects, and conduct 800,000 inspections.

We are committed to our department's Five to Thrive values as principles that guide our work with customers and team members Respect, Ownership, Communication, Integrity, and Teamwork. We intend to "roc" it every day! Together we create a strong foundation for Houston to thrive.

Working Conditions :

This position is physically comfortable, the individual has discretion about walking, standing, etc. There are no major sources of discomfort in a normal office environment. The position occasionally requires stooping, bending, and / or light lifting of material up to 10 pounds. This is a Department of Houston Public Works Emergency Management position at the Tier III Level.

Minimum Requirements :

Educational Requirements

This position requires a high school diploma or a GED.

Experience Requirements

Two years of administrative or customer service-related experience. An associate's degree may be substituted for up to two years of the experience requirement.

License Requirements

None

Preferences

The ideal candidate should possess some of the following skills and experience :

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

General Information :

Selection / Skills Tests Required : None

However, the department may administer a skills assessment test.

Safety Impact Position : No

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Salary Information :

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. Pay Grade 15

Application Procedures :

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at : www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting : http : / / agency.governmentjobs.com / houston / default.cfm or call 832-393-2972. If you need special services or accommodations 832-393-2972 (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include :

For plan details, visit http : / / www.houstontx.gov / hr / benefits.html