Customer Care Representative

Customer Care Representative

In this department, you will be empowered to provide personalized and outstanding customer service within our Customer Care Contact Center. Associates joining the Contact Center team will start serving customers on inbound phones. Along with that, you will be developing a career at a company that invests in its people.

Working with a team of premier customer care professionals, you will help your customers with the support they need. The communication tools you will have at your fingers will include channels such as inbound calls, outbound calls, and messaging.

Start date : Monday, January 12th 2026

Compensation : $23 / hr. + Monthly Incentives

Mandatory (4) week training program (In-office)

Work Schedule after training is completed (3 days in-office & 2 days remote) :

Shifts can range with a start time of 8am to an end time of 8pm EST (Monday - Sunday)

Deliver a world-class experience for Ally's customers during every interaction.

Provide personalized customer service of the highest level by establishing rapport and presenting a positive, friendly demeanor.

Required : Prior experience in customer service, contact center, financial services or similar industry.

Preferred : 1+ years' experience in contact center, financial services or similar industry.

Preferred : Experience in consumer banking, preferably servicing checking, debit card, savings, CD, IRA, and Trust accounts.

High School diploma or equivalent experience required (associate or bachelor's degree in business-related field preferred).

A dedication to delivering outstanding customer service and a frictionless experience for our customers.

Supporting our customer through their end-to-end journey, by striving to achieve overall customer happiness through first call resolution.

You are committed to teamwork, resolving issues efficiently, and developing long-term relationships with our coworkers and business partners.

You bring a strong work ethic and sense of urgency to complete objectives.

You are adaptable to departmental and organizational changes and maintain a positive and encouraging attitude to our customers and culture.

You are diligent in listening to our customer's needs and providing valuable feedback that will assist in process and product improvement.

To ensure optimal performance and efficiency, prospective employees must meet the following network bandwidth requirements :

Minimum Downstream Bandwidth : 100 Mbps

Minimum Upstream Bandwidth : 10 Mbps

Connection Quality : Low latency (under 50 ms roundtrip time)

Please note that Wi-Fi, satellite, and cellular internet solutions are not viable for this role due to their inconsistent performance and higher latency. Prospective employees must have a stable and reliable wired internet connection that meets the specified bandwidth and latency criteria.

Training begins on your first day of employment and runs for 4 weeks (in-person) and the schedule is 9 : 00am-6 : 00pm.

Upon successful completion of the 4-week training class, associates will be participating in our "Nesting Program" for up to 6 weeks.

Once training and nesting have completed, candidates must have the ability to work shifts between the hours of :

8 : 00am - 8 : 00pm Monday-Sunday (hybrid - 3 days in-office, 2 days remote).

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including :

Time Away : Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).

Planning for the Future : plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.

Supporting your Health & Well-being : flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

Building a Family : adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult / elder care days and childcare discounts.

Work-Life Integration : other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.

Other compensations : depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and / or equity.

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range : $47840 - $54080 USD