Seasonal Guest Services Associate

Job Description

Job Description

Seasonal Guest Services Associate – ILUMINA Holiday Event

Location : West Palm Beach, FL

Status : Part-Time | 16–24 hours per week | Non-Exempt

Evening & Weekend Availability Required (5 : 00–11 : 00 p.m.)

About Mounts Botanical Garden

Mounts Botanical Garden (MBG) is Palm Beach County’s oldest and largest public garden—20 acres of lush, tropical landscapes that inspire and educate through nature. This winter, MBG will sparkle with ILUMINA – A Garden Lantern Festival , a spectacular new holiday experience running November 2025 through January 2026 .

Our Guest Services team plays a key role in welcoming visitors to this immersive event, helping every guest enjoy a magical evening in the Garden.

Position Overview

The Seasonal Guest Services Associate provides exceptional frontline service in the Welcome Center and Garden Shop during ILUMINA. This position involves guest check-in, ticketing, membership sales, retail support, and general event assistance. Ideal candidates are friendly, reliable, and enjoy interacting with people in a fun, festive environment.

Responsibilities

Guest Experience

• Greet and assist guests with a warm, professional attitude.
• Process admissions, event tickets, memberships, and retail sales accurately using POS and CRM systems.
• Provide information about ILUMINA, MBG events, and Garden memberships.
• Handle questions or concerns courteously, referring complex issues to a supervisor.

Retail & Operations

Qualifications

Education & Experience

Skills & Abilities

Working Conditions

Schedule & Compensation

Conditions of Employment