Applications Analyst II - Clinical Ancillary
Hourly Pay Range : $37.85 - $58.67 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Position Highlights :
- Position : Applications Analyst II - Clinical Ancillary
- Location : 4901 Searle Parkway, Skokie IL
- Full Time
- Hours : Monday-Friday, 8 : 00am - 4 : 30pm
- Hybrid Position
Job Summary :
As the Application Analyst II at Endeavor Health, you will be responsible for assisting in specific areas of IT including full life cycle management, from analysis and design to deployment and maintenance of technology solutions and platforms. In addition, you will contribute toward identifying opportunities with the goal of reducing manual efforts, supporting the growth of the organization, promoting patient and user experience, and helping create innovative solutions with operations. You will help foster strong working relationships with key stakeholders, promote the consistent use of available tools, techniques, workflows, and platforms, and perform administrative tasks as assigned. This role will join the Clinical Ancillary Applications team providing ongoing maintenance and upgrades to our variety of non-Epic, clinical applications. To be successful in this role, you will be expected to remain updated on the latest solutions and technologies and advocate for the adoption of industry best practices.
What You Will Do : Implementation :
Serves as a liaison between the business experts / users, software vendors, and the project team to ensure the users requirements are understood and interpreted correctly.Assists with all phases of project including requirements gathering, evaluation, workflow analysis, building, testing, optimization and support.Develops technical, training, testing, project management and operational documentation as requiredMaintenance :
Maintain and build relationships with both end users of applications and vendors of applications to ensure application uptimeOwn and coordinate regular application updates (e.g. versioning, patching) directly with end users and management to ensure operational uptimeParticipates in and / or lead appropriate user forum, planning session, status meeting, and department meetings to provide a Health Information Technology perspective on pending activities and strategic initiativesSupport :
Rotating between application team, manage break fix issues through ticketing system for application portfolioManage break fix issues for assigned applicationsGeneral :
Under general supervision, facilitate the use of technology by the end-user and ensures systems are performing at more efficient levels.Designs and documents application changes and new features or defects in application area assigned.Reviews and responds to customer requests and participates in customer meetings.Occasionally leads customer meetings.Contributes to application and workflow process improvements.Solves complex problems. Takes a new perspective using existing solutions. Analyzes possible solutions using standard procedures.Builds knowledge of the organization, processes and customers.Maintain all assigned applications and version levels.May provide application support to other teams.Develops and executes test plans according to standards.Completes necessary internal reporting and reports status to management.Completes any other applicable requests from management.Ability to work a varied schedule, on-call hours, and hours as required during crisis situationsDevelops and executes application projects and project plans according to standards.Adheres to all department standard operating procedures and customer service principlesPerforms other duties as assignedWhat You Will Need :
Education : Associate degree with 1 year previous experience in IT or relevant user experience OR Minimum of three (3) years of relevant IT experience or relevant user experience.
Experience : Two (2) or more years of experience relevant to portfolio of responsibility in a healthcare setting or related industries.
Unique or Preferred Skills :Able to communicate and translate complex technical terms into understandable simple terms for all customer groups.Must be able to work independently and in a team setting, possess good verbal, written & customer service skills.Advanced knowledge of procedures, utilities, and operating systems.Uses logic and methods to problem solve.Utilizes effective analytical and troubleshooting skills with minimum to moderate assistance.Experience with general application management providing support, maintenance, and implementation for third party clinical applications.Direct experience with Provation (GI), Obix (OB), Polysmith (Sleep), Natus (Neurology), BreezeConnect (Pulmonology), Metriq (Cancer Registry) and other ancillary applications is a plusKnowledge and direct experience working in Healthcare IT including HL7 interface, DICOM, operating systems, servers, databases, cyber security, clinical modalities / devices and Project Management tools is preferredBenefits (For full time or part time positions) :
Incentive pay for select positionsOpportunity for annual increases based on performanceCareer Pathways to Promote Professional Growth and DevelopmentVarious Medical, Dental, Pet and Vision optionsTuition ReimbursementFree ParkingWellness Program Savings PlanHealth Savings Account OptionsRetirement Options with Company MatchPaid Time Off and Holiday PayCommunity Involvement OpportunitiesEndeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) all recognized as Magnet hospitals for nursing excellence.
When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.
Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.
Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.
EOE : Race / Color / Sex / Sexual Orientation / Gender Identity / Religion / National Origin / Disability / Vets, VEVRRA Federal Contractor.