Senior Construction Defect Claims Manager

Senior Construction Defect Claims Manager

FrankCrum, voted by its employees as a Top Workplace in Tampa Bay for more than 10 years in a row, is a Professional Employer Organization (PEO) based in Clearwater, Florida. FrankCrum employs approximately 400 people who serve over 4,000 businesses by offering a full range of HR services, including payroll, employee benefits, HR consulting services and workers' compensation insurance. Our PEO is a family culture that encourages people to feel at home, collaborate, and respect each other and we live by our Pillars of Excellence which are Integrity, Prosperity, and Affinity! The Role You'll Play to Create Success We are happy to announce a full-time Senior Construction Defect Claims Manager position filled with many exciting opportunities! In this role, you will help businesses grow and prosper by providing products and services that foster stability and security. This job contributes to the mission of FrankCrum by managing a team of construction defect claims adjusters.

Responsibilities :

• Manages and is responsible for a Construction Defect claims team of adjusters and inventory consisting of a varying degree of complexity in the claims inventory and includes litigation depending on the CD team assignment. Implements policy, and procedures, and provides oversight of the assigned team CD team at the direction of the CD Director of Casualty Claims to optimize claims resources, outcomes and expenses.
• Provides support, guidance, leadership, motivation, developmental resources and appropriate coaching to promote maximum performance and development of assigned adjusters.
• Identifies and advises management of trends, and opportunities to achieve better outcomes as well as recommends a course of action.
• Suggests new procedures and ideas for continuous process improvement and assists in developing training for claims adjusters and implements established procedures including the proper escalation of claims.
• Provides performance management activities for direct reports measured against business objectives and claims activity.
• Provides subject matter expertise on technical claims assigned to the CD team.
• Analyzes data properly including litigation metrics, manages loss and expense reserves, provides insight and analysis on trends in development, develops and provides reports as requested by the CD Claims Director.
• Authorizes Reserves and Settlements within established authority and properly escalates claims above reserve and settlement authority.
• Reviews all new losses and gives directions to claims staff daily to ensure timely and appropriate claim handling and management of reserves.
• Administers company personnel policies in all areas : assists the CD Director with hiring and interviews, and implements performance objectives, and conducts performance discussions.
• Participates in claim file audits or reviews to identify opportunities for improvement.
• Maintains diaries and reviews claims to confirm appropriate claim handling, coverage, reserving, documentation and communication in order to provide excellent customer service, avoid complaints, and obtain optimal outcomes.
• Follows litigation management protocols.

The Attributes We Seek :

Our Competitive Benefits :

What's Special About FrankCrum :

FrankCrum, a family-owned business-to-business entity since 1981 is made of several companies : FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This "family of employer solutions" employs approximately 400 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars of Integrity, Affinity, and Prosperity, employees are recognized at quarterly events for exceptional customer service and milestones in tenure. The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Cafe, the Homeless Empowerment Program, and Clearwater Free Clinic!

If you want to play this role to positively impact our clients' day-to-day business, then apply now! FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.