Client Success Manager

This position is not eligible for sponsorship and Paycom is unable to support an optional or curricular practical training (OPT/CPT) program. Paycom is interested in every qualified candidate who is eligible to work in the United States.

Why Join Paycom?

Are you prepared to make an impact at a leading S&P 500 software company in one of the fastest-growing industries? Our Client Success Managers (internally known as Paycom Specialists) are truly at the core of our success. This role is pivotal in empowering Paycom clients to maximize our automated software, using your expertise to fuel their growth, foster long-term partnerships and deliver world-class customer service.

• Qualified candidates must be eligible to work in the United States. This position is not eligible for sponsorship.

When You Win, We Win

Paycom is built for driven individuals who want to grow, win and push their potential further — not for those looking to coast. Our collaborative, award-winning culture rewards hard work and ambition, enhancing both your career and personal life. We're fearlessly first in tech and expect the same from our people. If you're ready to make a meaningful difference, join our team and be prepared to meet the types of challenges that bring opportunities and rewards.

• Lucrative compensation package that includes a base salary starting at $85,000
• Achievement recognition program
• $1-per-pay-period health insurance

RESPONSIBILITIES

• Manage a portfolio of new and long-term clients, ensuring maximum value and ROI from Paycom tools through strategic account management and proactive client outreach.
• Serve as a configuration expert and subject matter expert across all Paycom modules, providing comprehensive client support and troubleshooting.
• Analyze client interactions and account data to identify trends and present strategic solutions that improve client retention and ROI.
• Drive client adoption of Paycom software, services and new features through effective change management strategies and partnerships.
• Coordinate with internal departments to resolve client projects, enhance employee usage and maintain overall client health.
• Ensure 100% accuracy in payroll processing for all assigned accounts.
• Continuously enhance software knowledge, stay updated on relevant legislation and complete required training programs to provide top-tier client support

Benefits to Empower You

• Industry-leading compensation
• Paid vacation, sick, bereavement, holiday and personal days
• 401(k) with matching
• Employee stock purchase program
• Financial wellness tools
• Paid family leave programs
• Pet insurance
• Identity theft and privacy protection plan
• Caregiver specialist and family-forming benefits
• Mental health and well-being benefits
• Award-winning learning and development programs

Qualifications

MINIMUM BASIC QUALIFICATIONS

Education/Certification:

• Bachelor's degree

Experience:

• Advanced experience utilizing Excel for imports and exports of data and performing moderately complex tasks, such as working with large data sets, pivot tables, and completing formulas
• Experience troubleshooting complex client inquiries utilizing problem-solving and analytical skills OR recent completion of a competitive corporate internship program

PREFERRED QUALIFICATIONS

Education/Certification:

• Bachelor's degree in business or related field of study
• Project and/or process management certifications
• SHRM-CP
• Lean Six Sigma White or Green Belt
• Prior leadership roles with demonstrated experience in organizing people to reach a goal

Skills/Abilities:

• Passion for providing world-class client support with strong communication and problem-solving skills
• Comfortable with high-volume calls, persuasion and data analysis to understand client needs
• Proficient in Windows, MS Office (Excel) and quick to learn new applications
• Thrives in fast-paced, evolving environments with adaptability and initiative
• Strong decision-making, prioritization and time management with minimal supervision
• Effective collaborator, ensuring accountability and alignment with team and client goals
• Clear communicator across multiple channels, fostering trust and empathy
• Skilled in project management, planning and de-escalation strategies
• Willing to work flexible hours, including weekends, to meet objectives
• Understanding of payroll and HRIS best practices

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands and fingers to handle, type, or feel; reach with hands and arms; and talk or hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT AND ENVIRONMENTAL CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

No hazardous or significantly unpleasant conditions. (Such as in a typical office). The noise level in the work environment is usually moderate.

Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. ****To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: paycom.com/careers/eeoc