Product Support Specialist (Weekend)

Overview

We are seeking a full-time Product Support Specialist (Wearables) in our Olathe, KS location. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary.

Weekend Shift : Sat-Tues 7 : 00am-6 : 00pm

Essential Functions

• Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media / web formats
• Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers
• Become knowledgeable in the specifications, capabilities and operation of Garmin products
• Remain current on changes in policies, procedures, and product offerings
• Complete tasks and / or projects of basic complexity within defined process accurately and timely
• Thoroughly document work in an organized and timely manner
• Work a consistent and reliable schedule as identified by management

ESSENTIAL FUNCTIONS FOR SPECIFIC FOCUS AREAS :

Bilingual Specialist

Community Moderator

Shared Support Coordinator

Basic Qualifications

Desired Qualifications

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here : Garmin Benefits