Commercial Tire Service Advisor

Commercial Tire Service Advisor

Bergey's Inc. is a family-owned business that has been servicing our customers' needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at www.bergeys.com to learn more about our company.

We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference.

Benefits : We offer a generous benefit package including : Vacation and PTO time, Paid Holidays, 401k with profit sharing, Medical, Dental and Vision insurance, Employee Assistant Program, FSA and HSA Plans, Life Insurance, Opportunities for Advancement, Paid Training, Employee Referral Program, Employee Discount.

Location : Bergey's Commercial Tire, Reading PA

Shift : Full Time

Pay : Starting at $24.00 / hour based on experience

Summary

Handles all aspects of customer needs via walk-in business and phone sales and assists the outside tire sales team with customer needs.

Essential Duties

• Answers the phone within the 3-ring standard.
• Greets customers with a friendly and positive attitude.
• Records information from customers for tire sales, service and / or repair needs.
• Takes phone calls from customers and the outside sales team and provides support to ensure tires are ordered, shipped, serviced and / or quoted in a timely manner.
• Assists in handling customer complaints in a prompt and professional manner.
• Learns basic Accuterm, demonstrates the ability to look up tires / parts / services, prepare a workorder, check inventory and prepare an invoice / quote as needed.
• Schedules in shop and on the road services.
• Checks progress of each repair order throughout the day, monitoring time allowances for each repair line. Ensures that customers are contacted during the repair process if additional work is needed.
• Review next day's schedule, ensuring inventory availability.
• Maintains high-quality service repairs and minimize comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Accounts for documents related to repair orders; ensures that none are missing, and all are processed.
• Monitors shop condition, including cleanliness, safety, and the condition of shop equipment. Reports problems to management. Ensures proper care, storage, and inventory of specialty tools.
• Fills in for management when necessary.
• Strives for harmony and teamwork within the department and with all other departments.
• Abiding by PPE standards outlined in the Safety Manual.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Certificates, Licenses, Registrations :

Bergey's is an equal opportunity employer.