REPRESENTATIVE, PATIENT SERVICES - SLEEP LAB

Representative, Patient Services - Sleep Lab

Responsible for coordinating and maintaining a positive customer experience while performing pre-registration, registration, scheduling, and business office functions. Must possess excellent customer service and computer skills. Be able to interact in a friendly, professional manner with a wide range of patients, operations staff, therapists, physicians, and other departments within the Independence Health System. Attention to detail and the ability to work well under pressure is essential. Also, must be able to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent.

Essential Job Functions include :

• Coordinates scheduling of patients for the Outpatient Rehab Department into appropriate scheduling system / EMR.
• Fiscal Accountability. Hold self-accountable for departmental processes to obtain maximum reimbursement for services and the successful flow of the revenue cycle.
• Customer Focus. Assesses customers needs and considers customer in all decision-making processes to ensure a positive customer experience.
• Provides constructive feedback and clearly expresses ideas.
• Readily accepts and incorporates changes into daily activities.
• Motivation and influencing. Influences and persuades others to build commitment to quality and a positive hospital experience.
• Follows all quality initiatives as determined by department leadership.
• Interfaces with physician offices, professional staffs and patients regarding insurances. Obtains appropriate referrals and troubleshoots issues related to authorization and treatment schedules to avoid delays in initiation or continuation of treatment.
• Maintains patient information and charges.
• Makes all appointment reminder calls daily.
• Other duties as assigned.

Competency and Experience (Knowledge, Skills, and Abilities) include :

Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law. Independence Health and its affiliated companies will comply with all applicable laws and regulations.

This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Moreover, duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.