Associate Patient Care Coordinator (ANACORTES)

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Associate Patient Care Coordinator functions as an integral member of the team and is the first point of contact for all people inquiring about the provider's practice. The primary role is to organize the practice's daily activities and paperwork. Associate Patient Care Coordinator

is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals

Schedule : 3 10-hour shifts per week : Monday, Tuesday, & Friday (6 : 30am-5 : 30pm)

Location : 912 32nd St. Anacortes, WA.

98221

Potential travel for coverage in La Conner, as needed

Primary Responsibilities :

First point of contact for our patients. Sets the tone for a positive experience

Greet customers into practice and provide instruction and / or direction as necessary both on the phone and in person

First point of contact for our patients. Sets the tone for a positive experience

Obtain accurate and updated patient information, such as name, address, insurance information

Perform insurance verification on the date of service

Obtain patient signatures for required documents

Upload a valid Government issued state ID of patient and patient insurance cards

Schedules, appointments and procedures, following standard guidelines

Maintain an organized and clean work area, free of clutter

Prepare all documentation and records with accuracy as directed or necessary for the patient's care

Meet or exceed the performance measures established by the Practice Management Dept.

Follow established policy and procedures related to the position

Participate and contribute to a team-based environment

Maintain a team supportive attendance record

Understand and deliver quality customer service that is consistent with Optum's efforts in becoming a High-Performance Organization

Follow OSHA / W