Director, Product Management - Billing & Monetization

Join to apply for the Director, Product Management - Billing & Monetization role at Klaviyo.

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo brings to our workplace. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

What You’ll Do

Drive innovation in monetization capabilities—enabling new pricing models and new customer experience with new technologies (e.g., AI Agents).

Set the strategy, and roadmap for Klaviyo self‑service billing and payments infrastructure, ensuring it scales to support our growing business and product offerings.

Own the customer purchase experience from checkout through renewal—designing intuitive, self‑serve checkout experiences that maximize conversion and minimize friction.

Collaborate cross‑functionally with Engineering, Finance, RevOps, and GTM to ensure accuracy, compliance, and operational efficiency.

Collaborate with cross‑functional teams across Engineering, Finance, IT, Pricing Strategy, and Klaviyo Product teams to gather and prioritize requirements, translating them into scalable solutions that deliver exceptional user experiences.

Understand our customers’ needs, pain points, and preferences. Use market research and analysis to stay ahead of industry trends.

Develop key metrics to track and identify improvements within the customer purchase journey. Use the insights to proactively identify and implement improvements.

Mentor and develop a high‑performing team of product managers, fostering strategic thinking, accountability, and customer‑obsessed execution.

Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Who You Are

12+ years of product management experience, including 5+ leading billing, payments, or monetization systems in SaaS or fintech.

Analytical and data‑driven, with a proven ability to define KPIs and drive measurable outcomes.

Hands‑on Stripe expertise.

Strong record of designing customer‑first purchase and upgrade experiences.

Strategic thinker who is also willing to roll up their sleeves and get their hands dirty.

Passionate about leveraging AI and automation to remove friction and anticipate customer needs.

Exceptional communicator and collaborator across technical, design, and strategic domains.

You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

Base Pay Range For US Locations : $232,000—$348,000 USD

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign‑on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Klaviyo is committed to a policy of equal opportunity and non‑discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE : Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non‑company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

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