Mortgage Loan Officer

Job Description

Job Description

Role Overview

As a Mortgage Loan Officer, you do more than originate loans—you help families achieve the dream of homeownership. With passion and intentionality, you bring clarity to the process, offer tailored solutions, and provide steady support from application to closing. More than closing loans, you open doors—making the journey seamless, personal, and memorable.

Core Functions

• Serve as the primary point of contact for homebuyers, providing education on loan options, answering questions, and guiding them seamlessly through each step of the mortgage process.
• Translate complex financial terms into clear, understandable language that empowers buyers to make confident decisions.
• Collect and review all necessary documentation to ensure loan applications are complete and accurate.
• Monitor and manage loan files through processing, underwriting, to ensure on-time closings.
• Provide proactive updates to buyers, escrow / closing, builder teams, keeping all parties informed throughout loan process.
• Identify challenges early and develop creative solutions to keep deals on track.
• Build and maintain authentic relationships with buyers, sales teams, escrow / closing, and internal team members
• Continuously seek ways to simplify the homebuying process and improve internal workflows.
• Collaborate with credit repair specialists and sales team to ensure buyers stay on track with closing date.
• Find creative ways to make the homebuyers experience memorable and special.
• Collaborate with the sales team to co-create engaging social media content.
• Coordinate ongoing meetings to keep the sales team informed on current loan products and industry changes.

Required Qualifications

Work Environment & Physical Requirements

Hours and Schedule

Benefits