Resident Relations Specialist

Resident Relations Specialist

We are seeking a detail-oriented and organized Resident Relations Specialist to join our team. Are you dedicated enough to take the time to exceed customer expectations, but disciplined enough to keep up in a fast paced environment? Our Resident Relations Specialist will focus on building positive relationships with current residents while regulating the compliance of lease agreements.

Be a part of the team that develops and manages the best Class A communities in the Midwest! As a leader in the national owner / developer industry of luxury multi-family communities and commercial properties, we strive to cultivate a fun, productive, and exciting work environment with top benefits where hard work is recognized and rewarded. Teamwork is at the core of our culture, and we are always seeking talented individuals to join our winning team!

Responsibilities

What We Offer

• Competitive compensation package
• 401(k)/401(k) match Traditional & Roth
• Dental Insurance
• Employee Discounts
• Flexible Spending Account
• Health Insurance
• Paid Time Off
• Referral Program
• Vision Insurance
• Career growth opportunities
• Access to fitness centers and pools
• College Savings Plan
• Life Insurance
• Disability Insurance
• Employee Assistance Program

About The Role

• Field inquiries from residents via phone, email, and written correspondence
• Respond to resident inquiries and concerns while ensuring compliance with lease terms
• Coordinate with maintenance, leasing, and management teams to resolve resident issues efficiently
• Accurately document resident interactions, complaints, and resolutions in property management systems
• This position requires a high level of diplomacy and strict confidentiality

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Minimum of two years of customer service experience required
• Excellent verbal and written communication skills
• Strong problem-solving and organizational abilities
• Proficiency in Microsoft Office and property management software, or the ability to learn quickly
• Detail-oriented, well-organized, and highly task-driven
• Comfortable working in a fast-paced environment
• Ability to handle confidential information with discretion and professionalism
• Note: This position is in-office (not remote)
• No third parties