Patient Care Coordinator/Medical Assistant

SUMMARY

This is a Dual Role:

Under the supervision of the Clinic Manager, the Medical Assistant is responsible for providing basic nursing care to patients under the direct supervision of the Clinic Manager. The MA will perform various clerical duties relating to the provision of care. This position will also support promoting a professional health care facility image by the efficient performance of a variety of business and clerical tasks designed to facilitate the smooth flow of patients, clients, and work throughout the organization. Ensuring all medical records are set-up and maintained in accordance with standards.

ESSENTIAL DUTIES

Primary Duties

• Cheerfully greet and register incoming clients, patients and visitors in a prompt and pleasant manner.
• Present, review, update, process patient registration forms according to guidelines.
• Complete funding program assessment and assign patients to the correct program. Refers patients to Enrollment Coordinator as appropriate.
• Verify patient payer insurance eligibility, and any co-pays or share of cost.
• Collect patient co-pays or share of cost according to policy. Act as patient relations representative by answering patient inquiries either in person or over the phone within the limits of his/her knowledge and clinics medical practice policies.
• Answering incoming calls and routes them to the appropriate departments, generates Telephone Encounters (TE) to clinician’s or other staff as needed and per patients request.
• Creates New patient records in EMR (eClinical Works) according to guidelines.
• Review all medical record charts for the following day and ensure all documents are properly filed and present in the patients record.
• Add and Remove Alerts in patients record as needed
• Sends letters to patients as directed by clinician.
• Facilitate completion of program applications/forms (CHDP, Family Pact, EWC/CDP, Medical, HMO, MHLA, Self Pay).
• Maintain a supply of complete packets for every funding program.
• Schedule patient appointment, cancel, reschedule.
• Maintain established office policies and procedures.
• Maintain an organized and clean work environment at all times
• Consistent on time arrival and ready to begin work at the start of the day. Does not abuse or take advantage of sick time.
• Opens, Closes clinic as directed by supervisor.
• Perform other reasonably related duties as assigned by the supervisor.
• May perform MA duties assigned by the supervisor.

Secondary Duties

• Medical Assistant training and certificate of completion
• A minimum of 2 consecutive years’ experience working as a Medical Assistant I or higher/Phlebotomy experience/skill
• CPR certification: Adult, Child, Infant including obstructed airway
• Working knowledge of Clinic policies and procedures
• Basic clerical skills, including the use of a personal computer
• Familiarity with HIPPA and OSHA regulations and an ability to maintain absolute discretion over highly sensitive patient information.
• Very effective people skills including oral communication skills.
• Ability to work effectively with people of diverse cultures, ages and economic backgrounds
• Bilingual skills in English/Spanish – both written and verbal (preferred)
• Must have reliable transportation and ability to travel between different administrative and clinical sites
• Successful completion and acceptable results of post offer physical examination, drug screening, and criminal background check
• Recommended Healthcare Personnel Requirements for vaccinations and preventative testing: Hep B, Influenza, MMR, TDAP, TB, Covid-19
• Typically, these skills are the result of completion of a combination of appropriate medical assistant training and a minimum of two years of experience in front and back office clinic procedures.

POSITION REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.

• Successful completion and acceptable results of post offer physical examination, drug screening, and criminal background check.
• Healthcare Personnel Requirements for vaccinations and preventative testing: Hep B, Influenza, MMR, TDAP, and TB

To perform effectively in this position, the incumbent must have:

• Medical Assistant experience or education

• Working knowledge of medical terminology
• Working knowledge of standard medical records maintenance policies, practices and laws
• Basic knowledge of Clinic policies and procedures
• Strong clerical/administrative skills including use of personal computer, especially medical word processing and spreadsheets
• Able to handle multiple-phone line
• Ability to maintain absolute discretion over highly sensitive patient information.
• Very effective people skills including oral communication skills and customer service skills
• Ability to work effectively with people of diverse cultures, ages and economic backgrounds
• Detail and task-oriented
• Must work well with constant interruptions
• Bilingual skills in English/Spanish – both written and verbal
• Follow set routines and be alert to variations and make decisions accordingly
• Must maintain organized and accurate records

Exercise team coordination skills and maintain cooperative relationships with staff members, patients and providers. Ability to deal with irate patients and or identify when to call upon supervisor for assistance

Typically, these skills are the result of completion of one year experience in a medical office, clinic, or other health care facility. High school graduate or equivalent, completion of a recognized medical secretarial program preferred.

PHYSICAL ACTIVITY

While performing this work, the incumbent:

• Will spend substantial time standing, sitting, speaking and listening
• Must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds
• Is expected to travel via personal vehicle throughout the community on a frequent basis

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

EQUIPMENT & SOFTWARE OPERATION

The incumbent in this position may operate any/all of the following equipment:

• Telephone, cell phone, fax
• Computer, printer and related equipment
• Copy machine
• Audio-visual equipment
• Personal automobile

Computer software may include any or all of the following:

• Microsoft Office
• Microsoft Access
• Design / Publishing software
• Internet Explorer
• Donor Software