Water Client Account Manager

Client Account Manager (CAM)

As a Client Account Manager (CAM), you'll have the opportunity to impact strategic business relationships with key clients to ensure that Jacobs has sustained relationship to help them achieve their goals while fully leveraging that relationship for the firm. Working with members of our team, your focus is to make sure that Jacobs is the client's firm of choice and is seen as their best advocate for accomplishing their goals. You'll also ensure that Jacobs thoroughly understands the client's needs from their perspectivethe client's challenges and aspirations. In this role, you'll lead select water accounts for municipal and state governments as well as private clients in Central Florida by collaborating and leading our delivery teams to sustain existing workload. You'll also lead strategy development of transformational work, such as design-build and operational contracts. This position will be based out of a Jacobs' Tampa, Florida, office. Additional responsibilities include the following :

• Serve as the point of contact for client service activities and develop strategies to grow Jacobs' business across all water submarkets for various clients in Central Florida
• Work with the Market Growth Director for Water to align Central Florida (Tampa) Water strategy within the broader Southeast portfolio
• Identify, charter, and lead client service teams comprised of client service leaders (CSLs) multi-disciplinary project managers and regional practice leaders around common vision of success
• Facilitate creation of deep, personal, valuable client relationships between Jacob's personnel and client personnel (management, technical, functional, delivery) to weave a fabric of broad-based relationships between our firm and the clients
• Advocate on client's behalf by actively engaging the firm to address client needs and recommending strategic actions to optimize our business development investment and market share growth
• Identify higher levels of client engagement for executive sponsors
• Secure management commitment and influence / attract key staff for pursuits
• Work with office / corporate leaders to develop strategies for key hiring on strategic pursuits, identifying key project pursuits, team growth, office growth, profitability, employee development, and employee satisfaction
• Actively engage with project and Sales teams to influence pursuit team on sales process discipline, win strategy and proposal development, interviews, and presentations
• Coordinate and facilitate the Sales process, including Go / No Go decisions, and help develop required sales costs aligned with opportunity potential and return on investment objectives
• Demonstrated reputation as a leader in the Central Florida municipal market area
• Bachelor's degree in Policy, Planning, Engineering, or related field
• 20 years of experience in the buildings and / or infrastructure industry
• Proven client development skills, including previous experience managing large capital improvement projects
• Proven track record of creating and winning water program / project work in the Central Florida area
• Must be a strong team leader, consensus builder, and team player skilled in technical writing communicating and presenting to clients
• Extensive public participation, agency coordination, planning, and programming experience

Ideally, you'll also have :

At Jacobs, we're partnering across the globe to create the best project outcomes by maximizing the design, digital technology, and support capabilities of our Global Integrated Delivery teammates in Poland, India, Malaysia, and the Philippines. By joining Jacobs, you'll commit to supporting and engaging with these teams, as we work to build a company like no other.